Family friendly Hotels in Lubbock, Texas

"The evening/weekend staff is not helpful or friendly at all. I had a room reserved for three and needed to use the sofa bed but the room didn’t have any blankets or pillows for it. When I asked, I was told they were all out. How does a hotel run out of pillows and blankets? I asked for a third towel and was told I had to come get it because they didn’t do “room service.” Room is advertised as coming with an iron and ironing board and ours was missing. They told me they didn’t have any extras. We had even called ahead of time to confirm they had one so I persisted and they had to go take one from another room. The hot tub was dirty. You couldn’t even see the bottom. The main manager was nice and apologetic about my concerns, but that doesn’t excuse all the problems."

"The second night of our three night stay thr power went out in the hotel, except for a few rooms. There was no communication on estimated length of outage, if anyone was working on restoring power, etc. Our trip was for heart testing. The temperature in the room mixed with my heart issues made it extremely hard to breath. Taking the stairs down was okay, but climbing them to the 4th floor, it caused me to have chest pain, palpitations, and severe shortness of breath. Because of the excessive heat in our room and no idea when power would be restored we cut our trip short. We checked out at midnight and drove 3 hours to our home. "

"Room was very clean and super spacious. Staff was very attentive. Great location for a short weekend stay!"

"AC was perfect Room/Bed is huge and I love their breakfast! "

"It was disappointing in the cleanliness of the room. The room was dusty and bed not properly made. As far as the bathroom the shower was terrible to the point I had to call the front desk to send someone to clean the shower. The shower floor and tiles had stains and grime. Mirror had water and toothpaste stains and the toilet paper holder was coming off the wall. "

"Christina the manager was extremely welcoming, helpful and made our stay that much more enjoyable! "

"Greet location "

"Clean room staff was friendly easy parking. "

"Staff is very friendly Will definitely stay again "