Lower Sugarloaf Key hotel rooms a the Highgate Independent

"The suite is spacious, the bedding and pillows are wonderful! Food in the restaurant and chicken walk was delicious! The only negative was the coffee setup. They could update to a Keurig for better coffee. We will be returning for sure!!"

"Staff were very nice."

"Everything was pretty great but not having an exhaust fan in the bathroom was very strange and lots of creaks/noises from the building, mainly that elevator that squeaks like crazy when it’s in motion. Very noisy neighbors."

"Very good "

"The location was perfect with a great beach across the road and the shuttle for other excursions. Staff were very pleasant and helpful. "

"The time there was wonderful! Every staff member was courteous, helpful, and friendly. Food and drinks were excellent. Pool was excellent, very large, clean, great amenities! Plan to return it was a great experience!"

"I loved everything but the bed, hard as a rock!"

" Wry clean and updated property. The screened in porch was a plus. Clean grounds with small beach access. Nice location to key west if you have a car. "

"We stayed at Parrot Key Hotel & Villas during spring break (March 22–26), and overall, my family had a really nice time. My kids absolutely loved it, and the food was a highlight, everything we tried was delicious and definitely added to the experience. That said, there were a few issues that impacted our stay. Our room was noticeably worse for wear and felt a bit run-down, especially compared to my parents’ room, which made the difference in upkeep more apparent. The floors, in particular, were quite dirty and didn’t seem to have been properly cleaned. I requested a room change the day after we arrived and was initially told we would be moved to a similar room. Later, we were told it would be ready after cleaning, but by the afternoon, we were informed that no rooms were actually available. Housekeeping did come by, but the main issue, the floors, remained unresolved. On our final day, valet misplaced our car key, and we had to wait over an hour while it was located. The staff was apologetic, but it was a stressful situation, especially not knowing whether the key had been lost. I also reached out directly to the hotel after our stay to share this feedback but unfortunately never received a response, which was disappointing. Overall, we did make wonderful family memories and enjoyed many aspects of the property, but I do think there’s room for improvement in room maintenance, communication, and follow-up with guests."