Los Cerros Hotels

"Wifi wasn’t working "

"I didn’t like the food at the buffet or restaurants. Entertainment wasn’t poor not much going on. "

"The resort was on a nice location sorrounded by beautiful mountain views. The pool was very relaxing and gym was met all my needs. Staff was genuinely kind. I enjoy speaking to each and eveyone of them "

"I really liked the room, but I had problems charging my devices because the connector is different, but after that everything was fine."

"Small, older motel-style hotel with bar/restaurant on site. In the restaurant the staff were very kind, attentive and helpful (The steak was great and drinks were good). Discovered Cockroach infestation (multiple sizes) in our room (kitchen). Owner was extremely belligerent and combative, refused any resolution including denying checkout receipt. (Contacted via front desk staff and directly by Expedia, see owner responses to other guest reviews for reference.) Restaurant is run by a different individual. "

"Clean room, wonderful staff. "

"Yes "

"All staff are very kind and friendly. Entertainment staff aren’t friendly and do not engage well with guests. "

"The alcohol was horrible you couldn’t even drink any of it. We had to go out buy the alcohol at supermarket to be able to drink it. The bartenders were nice but not enough of them to be efficient for the amount of people at the resort. The system of how to make reservations for the restaurants was only on certain time and you had to get up super early to form the line. The quality of the food in restaurants were just ok editable. The food at the buffet was good choices and decent quality. The towels for the pool one was allowed to get at one location only and only for certain about time and if you lost it $15.00 to replace the towel. The resort didn’t have enough beach chairs or umbrellas for shade at the pool or beach. The pool area didn’t have swim up bar which was ok if only they had waiters by the pool to get your drinks or enough bartenders to not form such huge line just to get water or horrible drink you couldn’t even drink. Overall the place was located by the beach with beautiful view. My room was very musty and needed upgrades. The air conditioning was on and off throughout the nights. I did have a roach in my room one night.. overall experience I would not recommend or return to this resort unless the turn over to new management was to up keep the resort. The staff were friendly and polite. "