4/10 Poor
Joshua
Traveled with group
Apr 27, 2024
Disliked: Staff & service, amenities, property conditions & facilities
If you’re looking for a scam this place is it.
Location is horrible, you’re desolate and can’t go on the beach at all. From the minute you step foot on Hard Rock soil, you are getting scammed. I know there are always typical time-share scammers at airports but never witnessed them infiltrated within the “luxury all inclusive resort”, very weird. No ubers are allowed in, so your only means of transportation is Hard Rock Taxis that are in cahoots with the staff to get extra $$$. They charged us 125 USD for a one way trip to the airport, the taxi driver upon pickup handed the bell man a wad of cash… extremely unprofessional and unsafe.
I feel bad for saying this because majority of people were very nice but there is no management or organization going on, seems like the resort collectively is figuring things out hour by hour.
Scam and unprofessionalism aside, this place is boring as hell. The activities include a random worker walking to people asking them to guess his favorite band…. That’s it, that was the activity for a couple of hours. There is absolutely nothing to do here. We mentioned this during our checkout and they proceeded to try to sell us on a stay at Hard Rock Hotel Punta Cana….
We stayed 3 days and we could not wait to get out of there fast enough, never wanted to leave a vacation and go home so bad.
Joshua
Stayed 3 nights in Apr 2024