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"We stayed seven days at Casa Establo. As the name indicates the theme of this boutique hotel is that of a horse stable with every room having the name of a winning race horse. Upon arrival we were attended by Francisco, the owner. He told us that we were a bit early-which we knew, but he checked and said our room will be ready in about 10 minutes. And he added, in the meantime I will show you what you can explore around Pucon. The hotel is well situated, overlooking Lake Villarrica and about ten minutes of Pucon. The rooms are large and comfortable. A very good breakfast with cereal, fruit and pastries is provided every morning. The next morning we met Lina his wife who also recommended some sightseeing, some restaurants and what termal baths to visit. Every evening after dinner we ask for tea and and we were given a tray with herbal teas that we took to our room, and this was for free. We loved interacting with Francisco and Lina. Every morning before breakfast we gave them our feedback of the places we visited and they added some fine tuning to our plan for the day. And we mustn’t forget their gorgeous huge white dog that ‘guards’ the hotel. In summary, great hotel, very friendly owners and staff and excellent value for money. Strongly recommended."

"Staff was helpful and friendly"

"Walls are thin. So don’t go there for peace and quiet. The dogs and birds are unique "

"El administrador es muy incisivo en sus intrucciones, prácticamente te trata como un. Niño y es muy muy insistente, super desagradables, el desayuno siguen siendo el mismo desde hace más de 10 años… Lamentablente dejé mi kayak afuera del domo, y me robaron un par de remos… la administración ni se hizo responsable y prácticamente culpándome a mí por no dejar los remos adentro del domo, que por los demás es súper acotado en espaci… Creo que los domos que dicen ser para 6, no cumple con la dimensiones para estar cómodo 6 personas, más bien máximo 4 personas cómodas en un espacio reducido."

"We requested a late arrival, on a pre-paid stay. I have an ill written response that it was not possible. I informed I would notify Expedia. I received an “ok”. I did so, and Expedia notified me, in written form that they had attempted in a 40 hour period to contact the indicated phone number with no response. Having lived in Chile for over 30 years this IS NOT ATYPICAL of business owners to avoid addressing an issue directly and in a professional manner. Expedia informs me that there will be no refund as they were unable to contact said establishment. Expedia is not culpable. The dishonesty, lack of professionalism, pitiful communication skills (I have his WatsApp statement at below grade school level) and indifference knowing it was pre-paid shows what he chooses to be. I do not recommend this establishment under any circumstances. "

"The woman in the front office was very kind and friendly. She even gave us an upgrade to a larger room at no extra charge. She was flexible and let us check in early. The room itself was spotless and everything worked. It had a complete kitchen with everything we needed to cook several meals. The bathroom even had a bidet attachment which is often unavailable when travelling. The hotel's windows had stunning views of the lake. The grounds are beautiful and there is even a pool and area to sit and picnic (or drink) on the hill of the property overlooking the lake. This hotel is listed as "pet friendly" and it is, but we were pleasantly surprised that there were no animal odors or fur in our room. Again, it was spotless. I can't say enough for the yellow cat (one of the owner's themes) Los Gualles (etc.) Hotel in Pucón. "