"We checked in around 11 PM, got settled, and quickly noticed the room was disgusting. When we pulled back the linens, we found bugs and what appeared to be either eggs or bug droppings.
I called the front desk, but they were not helpful. They couldn’t move us, offer a refund, or provide a discount. The only thing offered was clean sheets. When we stripped the bed, we found stains consistent with bed bug activity on the mattress.
It was the worst 11 hours of my life. I couldn’t sleep and spent the night worried and uncomfortable because of the bug situation.
Hotels.com contacted the hotel, and they agreed to let us leave early and refund the second night of our stay. We were booked Saturday through Monday, so only one night was refunded.
I called the General Manager and never received a return call. I also contacted Hilton’s Executive Office and am still waiting to hear back.
To make matters worse, after I got home, I saw the hotel had charged my card even though I had already paid through a third-party booking site.
This was my second stay there in 30 days. The first visit was seamless, which makes this experience even more disappointing. For a brand-new hotel, I expected much better. Room 315 was a nightmare, and this was one of the worst hotel experiences I’ve ever had."
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