"The room was immaculate and the bed and shower were great. The view of the lake and pagodas from the 21st floor was stunning! We had a double with Lakeview. Check in was fast and efficient and it was nice to get gifts during our stay. The disappointment was the breakfast which was very patchy. The tableware and crockery were not all clean and the quality of the food was not too high - especially the western food which was too often greasy or limp. This was not helped by the fact that everything was only lukewarm. The best food was found at the noodle station and also the bread and pastries. The staff also looked pretty miserable most of the time. However, how can you complain too much about a hotel with a waterfall? "