"At first, before I spent any time there, I spoke to a wonderful lady on the phone and she helped me make the room arrangements for my stay.
Every other time I called the hotel I spoke with someone I could not understand. He had a very very thick accent. I'm usually pretty good with accents but his was just too thick.
Then, I tried to change my arrangements through Expedia. But Expedia said they had to do it through the hotel. So they tried to call, but no one answered. When we finally got a hold of the hotel, the hotel said they couldn't do anything, Expedia had to do it. And sounds the merry-go-round I went. The manager of the hotel said that he would put a note in the account for the change and he told me what the price changed was and I agreed.
Then, when I got there, I told the desk agent about the change and the price and everything. He said he knew, yet he charged my debit card the original amount for the stay!! Then when he got to the fourth room he was like, "oh, your card was declined." I was like, "how much are you charging my card??!! We had an arrangement!"
Then when I spoke to the manager that made the arrangement with me he said that it was just an executive hold and the money would go back in my account as soon as the bank releases the money.
So basically, the manager did not abide by there arrangements we made."
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