Lerchi Hotels

"The room was very cold, and despite raising this with staff, I was initially told that the heating was functioning correctly. After complaining again, the heating was eventually turned on, which was appreciated; however, the unit was extremely loud and could not be used throughout the evening. The walls are also very thin, and noise from neighbouring rooms is easily heard. The room did not include any tea or coffee facilities, which I would consider a basic expectation for a four-star hotel. I also requested an iron but was informed that one was not available and that I would need to pay €5 for a shirt to be ironed instead. On a positive note, the breakfast was of good quality and the staff were very friendly. However, I would choose to stay at a different hotel on my next visit."

"The hotel is conveniently located just a short distance downhill from Piazza Garibaldi (the entry to the main pedestrian zone of Cortona). However, parking is on-street nearby and arriving on a fine Saturday afternoon, it was challenging to find a space. I had to park in a paid space located a distance away for check-in, and only managed to find a free spot later when the day tourists had left. Parking issues aside, the hotel itself is lovely and cosy, and all the staff I met, from reception to restaurant, were genuinely warm and attentive. The breakfast was a standout – instead of the usual dry scrambled eggs and limp bacon, there was asparagus wrapped in bacon, baked eggplant topped with diced tomato, baked stuffed tomatoes, fried eggs with avocado slides, and many more visually appealing dishes I did not have space in my stomach to sample. I have never had such a unique and delicious hotel breakfast anywhere. The hotel also offered some small bites for happy hour in the evening, but these were not as good as breakfast and were quickly gone without being replenished. I got a very good deal on Expedia, visiting in the off-season in late November. If the price is right, I would definitely stay at Hotel Villa Marsili again if I return to Cortona or its vicinity. Highly recommended hotel!"

"The hotel amenities, comfort, hospitality are top notch. Should easily be a 4-star hotel! "

"Excellent staff and experiences! We had a wonderful time."

"Room was wonderful, bathroom spacious and well appointed. Staff amazing and so friendly "

"it was very clean but furniture was very old, curtain was dirty, wooden part was chipped, tasteless, smell of cigarett "

"great view, very clean, friendly staff"

"Excellent staff. They went above and beyond. Someone in our party was ill and they suggested they would call a doctor and he would come to the resort. Within an hour the Dr arrived assessed situation provided prescription so our vacation was not disrupted. Excellent. "

"Didn’t have hot water for two and a half days. Had to go to another builiding to shower. Breakfast service was nice. Management could have been more proactive with communication and service recovery."