6/10 Okay
Juillard Philip
Business traveler
May 13, 2023
Disliked: Amenities, property conditions & facilities
This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities…
The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing.
Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work.
Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel.
Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though.
I’d pay a little more money for a better hotel, which Legazpi City has quite a few of.
One good thing I can say us that the bed and pillows were super comfortable.