"Rooms were well kept and the hotel was clean. The pool area was a little disappointing. The lounge chairs are too close together making it difficult to access and there are not nearly enough umbrellas for shade given the hot temps of Las Vegas. Inflatable tubes cost extra if you want to cruise the lazy river, which makes no sense given the cost of staying at the Mandalay Bay and the resort fee you get charged. A lot of “extras” should be complimentary, but they’re not.
Overall happy with the property but saw many other hotels that seemed nicer. Would go back but would be interested in staying somewhere else first. Housekeeping + guest services staff were excellent. Front Desk staff were mediocre. We had to wait over 2 hours to check into our room upon arrival while paying for a Panoramic Two Bedroom Suite and the staff offered no comps until we requested that our parking get comped for the week. The previous guest had requested late check out which was 3pm, the same time we are told we can check in. They should really review their late check out policy to not inconvenience new guests checking in. High roller or not - treat all guests equally when it comes to checking in/out. Make your late check out policy 1pm not 3pm to give staff ample time to turnaround the rooms without infringing on the next round of guests. Wasn’t a pleasant way to start our stay."
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