Hotels near Lanca Ayala

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"Ms. Serena from the front desk was very kind to us. "

"The breakfast buffet was excellent. "

"Room is clean, breakfast is good, and staff is friendly. Location is very convenient."

"Everything was great except for the front desk staff when it came to help. Why did I pay for a joint room to first be told they were unavailable, I didn’t respond then somehow got what I paid for. On my last day early morning the power was cut from one of the rooms, I called front desk for someone to check it out no one did & nothing was done about it. Let’s not forget I am pregnant, what if I had slip & fell in the slippery shower? Then what? No accommodation for the inconvenience, nothing. Disgusting behavior for a 5 star hotel."

"Room was not equipped with glasses, only paper cups. The coffee machine was not emptied and we had to do that. It wasn’t easy to do. The elevator had a smell in it, the carpet needed to be shampooed. Staff were excellent. "

"Easy and well positioned"

"Very clean. Perfect location for us as we were attending a concert 2 mins walk away. Room was very warm. Breakfast buffet included was great, everything you could ask for. Room furniture a little dated but fine. The shower was over a bath, personally I’d much prefer a large walk in shower, I have never taken a bath at a hotel. "

"Lovely room and bathroom. Nicely decorated. Handy to have a coffee machine, that was regularly stocked. Great location. A very comfortable stay. Would recommend. "