Hotels with connecting rooms in Lakeland - Winter Haven, Florida

"Elevators were not working, I am disabled and was unable to get to room. They sent a bell boy to take us to another room which took an hr. Room was terrible not clean. 7 of us in room and no sheets for pull out sofa and only 4 towels between 7 of us. Requested more and it took over an hr to bring to us. Waterpark had slides closed for whole stay. Fire alarm kept going off all night on 2nd night of stay. Couldn't do online check out. Called and asked for compensation and was told they don't give compensation. Charges on my credit card that were not ours. Cannot get thru to a real person to discuss. Worst place I have ever stayed and will never stay there again!! Terrible customer service."

"It was the perfect stay"

"Pool was closed again, golf course was closed for an event"

"The experience overall was pleasant plus the location was great. When we walked in the room it was incredibly moist and smelled bad. There were hairs in the bathroom from a previous guest. They picked up garbage, fixed the bed and towels every day but no other cleaning other than that. The fridge was tiny and barely cooled. Overall, the property was nice and clean. The staff was very nice as well with the exception of a lady working the night shift the Saturday we stayed."

"Fue tranquilo y cómodo el lugar"

"Hotel room had no hot water, staff argued with me regarding the fact that it did even though it did not like I did not know how to use the hot water. The bed was the most uncomfortable bed I've ever slept in. Beware!!!"

"n/a"