Lakeland - Winter Haven hotel rooms a the Best Western

"Clean room, annoying plastic-y wristbands that must be worn at all times, even when showering and swimming. Seems excessive and super uncomfortable for a gated resort, as well as really ableist and not at all considering some kids/parents have sensitivities with stuff like that. Also, resort staff notified me via a door tag that during my stay someone would be there to inspect the alarm in my room. Window to expect tbe inspection staff was almost a full day, very inconvenient. When i messaged to complain, I was told sorry then just ignored by staff. I asked to be given a number to Hilton and was never responded to. Overall this didn’t ruin my trip and the room itself was nice. Most staff were very pleasant and the place was very clean. But don’t appreciate having almost a full day interrupted at full cost nor did I appreciate being fully ignored when I just wanted a number to discuss the situation. Not sure if I’d stay again but maybe ok for families with younger children. The wrist band issue was tacky and might be a deal breaker. "

"Property has tons of amenities, and things to do for rainy days and days in between the parks. Room was clean and spacious. Check in staff was friendly. My only complaint was I needed to use the complimentary laundry. I couldn’t access the laundry room. I requested to be let in multiple times and after two hours of waiting, they said they were backed up. It was frustrating but it wouldn’t necessarily prevent me from staying there again. "

"Everything was perfect. From the Hot tub to cleanliness of the room. It was an enjoyable stay for my husband and I."

"Love coming here "

"The hotel, pools, and waterpark, look absolutely nothing like the pictures. The rooms are bare and unwelcoming. We ended up canceling our stay after a few hours. It was nothing like the pictures and reviews say. It’s also very far from any of the parks, or anything near Orlando. You are at least 30+min away Luckily the manager was very kind and gave us a refund. We left and stayed somewhere else "

"Room was clean. Food at Sid’s, Mexican spot and kids arcade were good. We were put in the very last row of the resort (vvc) and it was terribly far form everything!!!! The closest 2 pools were gross. Chairs at pool gross. Basketball court by us broken. Food and marketplace closed at 7. Nothing opened til 12 noon to eat. Our room (vvc 11-b) itself was ok. No toaster. Light in bathroom falling. Had to call because air broke twice. You share a hallway with the unit Nextdoor like an apartment complex so don’t have expectations for noisiness. We only had 1 roach… I’m not complaining about that because it’s Florida and bugs live everywhere. You can call the front office for a ride in a golf cart to the main hall! If you have more than 5 you need to wait (10-15 min) for another cart. No i wouldnt go back. The place itself It’s about 20/25 min from everything. "

"I went there to celebrate my 75th birthday. 18 of my family members came from Pittsburgh Minnesota and California. All had great rooms. We had a suite that overlooked the pool so did the others. The valet staff was wonderful. We had 2wheelchairs and 2 walker to unload every time we got in the car. The entire resort was wheelchair accessible. We had a fabulous time in pool and water park both younger and older grandchildren. Would love to go back,,"

"Everything was great, almost went to another resort, but stayed with what we have known and experienced before LOB it! "

"It was very dirty place to stay there pool was not working property very old lots of bad smells and odours we changed our hotel right way .we are not recommending this place to live for family specifically with kids "