" I came here with my parents (70, 66) and my kids hoping for a simple, relaxing day, but it turned into a very stressful experience.
We ordered food by the pool using the QR code. It took almost an hour, so I had to pick it up myself despite being charged a delivery fee. While we were eating, a supervisor told me they forgot to collect my incidental deposit. I clearly explained my card was in the room and I would bring it later. He said that was fine.
Shortly after, my parents went upstairs and were locked out of the room. My father was still wet and became extremely cold. When my mom went to the front desk, she was told they would not open the room without a credit card.
This made no sense. The key worked for hours and suddenly stopped right after I was asked for my card, which strongly suggests it was manually blocked without warning. I had already explained my situation and was clearly not going anywhere.
This created a stressful situation where my parents were stuck, my father was unwell, and I could not leave my kids alone.
I also felt uncomfortable with how we were treated, as if we might not pay. I work hard, run my own business, and would never behave that way.
The next day, I was told an incident report would be made, but the manager was not aware of the full situation and offered only a $50 credit, which felt dismissive.
We ended up leaving early. This situation was avoidable and handled poorly."
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