Au Coeur du Village

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Luxury
5.0 star property
9.8

Exceptional

Mountain sanctuary in La Clusaz

Alpine adventures begin with direct ski-in/ski-out access from this boutique mountain retreat. After exhilarating slopes, the Cristal Spa offers rejuvenating treatments. Attentive staff provide five-star service while two exceptional restaurants satisfy culinary desires.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Contactless check-in available

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 140.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 32 for adults and EUR 16 for children
  • Covered valet parking fee: EUR 20 per night
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 140.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 8 AM to 10 PM

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Au Coeur du Village have a pool?

Yes, this property has an indoor pool. Pool access is from 8 AM–10 PM.

Is Au Coeur du Village pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 20 per night.

What time is check-in at Au Coeur du Village?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Au Coeur du Village?

Check-out is at noon.

Where is Au Coeur du Village located?

Located in the mountains, this La Clusaz hotel offers ski-in/ski-out access and is within a 5-minute walk of La Patinoire Ski Lift, Beauregard Ski Lift, and Cret du Merle Ski Lift. La Clusaz Ski Resort and Névé are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.6

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 72 out of 85 reviews
Rating 8 - Good. 11 out of 85 reviews
Rating 6 - Okay. 2 out of 85 reviews
Rating 4 - Poor. 0 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

Reviews

Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great dining options on property.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with the best breakfast buffet!! Hotel opened up for the season on the day of our arrival and we had a great stay.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sweet mountain hotel with excellent service
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, attentive staff, facilities wonderful - pool slightly chilly in our opinion but children enjoyed it.
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Excellent! Fantastic location and amenities. Eco friendly with excellent services and staff. Enjoyed our stay and will be coming back!
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Everything was great Best hotel we have stayed in in Europe
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hôtel in the center of the charming village
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Super convenient.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel organised our lift passes and ski hire before we got there. They also booked restaurants for us which was really helpful. They allowed us to have a late check out. Everyone was very friendly and we had a lovely stay.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities
Superbe suite. très propre et très bien équipée. Le personnel est très sympathique et très accueillant. Piscine et Spa très agréables ! Excellents petits déjeuners
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour parfait

Séjour très agréable, apaisant et reposant. Le personnel est à l'écoute et aux petits soins.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement élégant, raffiné. Personnel charmant et disponible Garage avec voiturier L hôtel porte bien son nom "au coeur du village ". Adresse a conserver
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jean-Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Services de qualité mais chambre de base petite.

Très bon accueil et niveaux de services digne d’un 5 étoiles. Situation idéal au cœur de La Clusaz. Le bémol vient de la taille de la chambre de base qui est inférieur à ce qui est attendu pour ce niveau d’hôtel.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Spa était plein de serviettes non rangées et le sol pas très propre alors qu’on était en effectif réduit à l’intérieur de celui ci.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Fany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très bien situé avec un personnel aux petits soins et un petit déjeuner fabuleux
Stayed 3 nights in Jul 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Sloppy service apart from reception which was excellent
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Large , well equipped , clean, clearly on the ski area, great staff. Nothing is missing
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Laurent

De vraies prestations 5*

Tout simplement parfait.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

marc

Coeur

L'ensemble du personnel à notre disposition, avec un accueil irréprochable.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week-end parfait

Très agréable séjour, hôtel bien situé Personnel attentif, souriant. Petit déjeuner copieux avec beaucoup de choix. Restaurant délicieux. Espace piscine spa tres agréable
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent week-end

Très accueillant, serviable, disponible. Un très bon moment, séjour un peu court (1 nuit) mais qui correspondait bien à notre besoin du moment.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Delphine

Liked: Cleanliness, staff & service
Disliked: Room comfort

Personnel attentionné, qualité hôtel décevante

Très bon accueil, et appel préalable très apprécié pour préparer l arrivée et le séjour. Chambre agréable, mais décevante : rideaux non occultants et hôtel bruyant (nous avons été réveillés par des voisins avec enfants peu discrets) . Très dommage pour cette classe d hôtel. De plus, le service d étage n est pas au niveau : la chambre n était pas refaite lorsque nous sommes revenus de dîner. L espace piscine est très bien , mais pas de serviettes disponibles.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very well positioned within the Village.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reposant avec un service de qualité

Les chambres sont spacieuses et bien équipées. La baignoire à jet dans la chambre est un régal, de même que la piscine à l'intérieur de l'établissement. Le personnel est au petit soin durant tout le séjour.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel in central location

Lovely 5 day stay. If not eating in the hotel be sure to book a restaurant in town over the weekend as it gets very booked up.
Stayed 5 nights in Jan 2018