Alpine adventures begin with direct ski-in/ski-out access from this boutique mountain retreat. After exhilarating slopes, the Cristal Spa offers rejuvenating treatments. Attentive staff provide five-star service while two exceptional restaurants satisfy culinary desires.
Popular amenities
Pool
Hot tub
Spa
Pet friendly
Free WiFi
Restaurant
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Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 140.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 32 for adults and EUR 16 for children
Covered valet parking fee: EUR 20 per night
Pet fee: EUR 25 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: EUR 140.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 8 AM to 10 PM
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Frequently asked questions
Does Au Coeur du Village have a pool?
Yes, this property has an indoor pool. Pool access is from 8 AM–10 PM.
Is Au Coeur du Village pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees.
How much is parking?
Valet parking is available for EUR 20 per night.
What time is check-in at Au Coeur du Village?
Check-in start time: 4 PM; Check-in end time: anytime.
What time is check-out at Au Coeur du Village?
Check-out is at noon.
Where is Au Coeur du Village located?
Located in the mountains, this La Clusaz hotel offers ski-in/ski-out access and is within a 5-minute walk of La Patinoire Ski Lift, Beauregard Ski Lift, and Cret du Merle Ski Lift. La Clusaz Ski Resort and Névé are just steps away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel organised our lift passes and ski hire before we got there. They also booked restaurants for us which was really helpful. They allowed us to have a late check out. Everyone was very friendly and we had a lovely stay.
Laura
Stayed 3 nights in Feb 2023
Verified
10/10 Excellent
nicole
Jan 27, 2026
Liked: Cleanliness, staff & service, amenities
Superbe suite. très propre et très bien équipée. Le personnel est très sympathique et très accueillant. Piscine et Spa très agréables ! Excellents petits déjeuners
Établissement élégant, raffiné.
Personnel charmant et disponible
Garage avec voiturier
L hôtel porte bien son nom "au coeur du village ".
Adresse a conserver
Très bon accueil et niveaux de services digne d’un 5 étoiles. Situation idéal au cœur de La Clusaz.
Le bémol vient de la taille de la chambre de base qui est inférieur à ce qui est attendu pour ce niveau d’hôtel.
Très agréable séjour, hôtel bien situé
Personnel attentif, souriant. Petit déjeuner copieux avec beaucoup de choix. Restaurant délicieux. Espace piscine spa tres agréable
Très accueillant, serviable, disponible. Un très bon moment, séjour un peu court (1 nuit) mais qui correspondait bien à notre besoin du moment.
Verified traveler
Stayed 1 night in Aug 2018
Verified
6/10 Okay
Delphine
Aug 8, 2018
Liked: Cleanliness, staff & service
Disliked: Room comfort
Personnel attentionné, qualité hôtel décevante
Très bon accueil, et appel préalable très apprécié pour préparer l arrivée et le séjour.
Chambre agréable, mais décevante : rideaux non occultants et hôtel bruyant (nous avons été réveillés par des voisins avec enfants peu discrets) . Très dommage pour cette classe d hôtel.
De plus, le service d étage n est pas au niveau : la chambre n était pas refaite lorsque nous sommes revenus de dîner.
L espace piscine est très bien , mais pas de serviettes disponibles.
Les chambres sont spacieuses et bien équipées. La baignoire à jet dans la chambre est un régal, de même que la piscine à l'intérieur de l'établissement. Le personnel est au petit soin durant tout le séjour.