LAX Area hotel rooms a the Pacifica Hotels

"Beautiful hotel, breakfast was wonderful. "

"Great services overall. Nice and clean room. "

"I was in town for an event and check in seem to run smoothly however the hallways smelled like cigarettes smoke their was stinch in the hallway of dirty carpet and once I returned from the event I was locked out of the room for about hour. I attempted to contact the front least 7 times to get assistance having to speak with reservation dept to get assistance with reaching front once I did the agent was rude and stating that it was not there job to come up to assist. I’d also sufffered a foot injury while at the event which was explained to reservations. I was so frustrated and requested a refund immediately at 2:45 am in the morning but the agent only transferred me. I’d been hung up by agent and transferred so many times during the incident Very poor customer service from agents an inconvenience of having to be locked out of the room that was paid for under any circumstances And to additionally I could have stayed at any other hotel with impeccable customer service and breakfast included…paying 25.00 for breakfast just shows IHG chooses profit or the very reason for being their business is for customers and comfort But my interactions were recorded for quality assurance and training so that is proof that my grievance was ignored properly "

"Dirty. Elevators didn’t work nearly half the time. Stairs didn’t reach all the way down to floor one so we couldn’t take the stairs either. Trapped at 11pm with no way to get to the room after a long day out with two kids was unacceptable. Asked several times for clean towels. Answer always was “we’ll call you when they’re ready.” They never ever called. We survived a whole week with 4 towels. Hotel stinks of people smoking weed. Pool area only had towels one time (tried to get towels from pool area because lobby didn’t have any). Pool was poorly maintained and dirty. Room was either freezing or hot. Staff was not professional while handling customers. They’d interact with each other inappropriately in front of a customer. The room service didn’t hesitate to use offensive language over the radio which was in ear shot of customers. Overall a 2/10- one of the worst hotels I’ve ever stayed at. "

"Clean room, friendly staff"

"Returning customer. My first stay was great, which is why I booked again for a family visit. This time, the stay was just okay. The morning staff was not very friendly, and although guests are asked to notify the front desk for housekeeping, it felt uncomfortable to ask for help. I didn’t expect to feel more comfortable at home than at a hotel. Customer service could definitely be improved."

"It was chill bruh"

"Good place to airport. "

"easy to check-in. room clean. friendly staff. Breakfast choices slightly limited and breakfast buffet also limited. "