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"Went on a last min staycay on the weekend of 9 to 10 Jan. My family of 4 was lucky enough to get the last available Family suite. We were promptly assisted with our luggage by the staff at the reception. Check in was attended to by a smiley lady at the counter. Dennis who I think might be the manager on duty graciously allowed me to choose a complimentary cake from the hotel restaurant when he found out it was my bday which was a nice gesture. The room was beautifully designed especially the children's double deck bed and bathtub area. My kids loved it. We also got a complimentary bfast at the lounge the nx morning. Requested for a late check out but as the suite was quite limited, it was not possible. However, the hotel kindly offered a spare hotel room for an additional 2hrs hours to use for free as my son had his zoom online tuition class. I really appreciated this as the rest of the family could still rest while my son was having his class. Once the attached mall is open downstairs, I'm sure Sheraton JB will be more popular among Singaporeans since it's also near to the CIQ. "

"Yes. Staff are polite . But there are banging sound in the middle of the night . Sound proof system is quite bad . "

"The kids are happy being there. It's all that matters. Staff were courteous and the facilities are great 😃"

"It's our 2nd time here and the experience has been awesome, as before. Super friendly staff, extremely clean toilet, comfortable bed and room. The thing that impressed us most is the ability to WhatsApp directly for any things we needed, like more water or toilet paper. Everything was also brought up to us very promptly. Thank you for the great stay. We will definitely be back."

"All Good "

"Room was OK. Quite clean but the age shows. Staff was friendly and service good. "

"Sportify & Netflix for free wil be good."

"love the design of the room. great view. "

"Love the view of the river and the mall (mid valley south key). Problem is the traffic flow and why the double or triple humps on the road. Need to redesign the road to split between grab drivers and shoppers who are driving, and to split between the mall’s north southeast west entrance and the hotel."