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Grand Hotel

5.0 star property
Luxury hotel with a winery and a 24-hour fitness center

Choose dates to view prices

Experience the charm of Kraków Old Town at Grand Hotel. Enjoy a deep-tissue massage, explore the art gallery, and indulge in breakfast at the on-site restaurant. With an attached winery, library, dry cleaning/laundry services and free in-room WiFi this hotel has something for everyone. Cycling enthusiasts will appreciate bike rentals while guest reviews praise helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Business Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Business Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Pillow menu
  • 14 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Classic Double or Twin Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Double or Twin Room

8.6 out of 10
Excellent
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Pillow menu
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Double Room

8.8 out of 10
Excellent
(9 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Executive Apartment

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Pillow menu
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Pillow menu
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Economy Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Individually furnished
Individually decorated
Air conditioning
Heating
Pillow menu
Hypo-allergenic bedding available
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Palace Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Palace Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Individually furnished
Individually decorated
Air conditioning
Heating
Pillow menu
Hypo-allergenic bedding available
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014

What's nearby

  • Main Market Square - 2 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Cloth Hall - 3 min walk - 0.3 km
  • Wawel Castle - 15 min walk - 1.3 km

Getting around

  • Kurdwanów P+R Station - 10 min drive
  • Kraków Główny Station - 19 min walk
  • John Paul II - Balice Airport (KRK) - 25 min drive

Restaurants

  • ‪Gościnna Chata - ‬1 min walk
  • ‪AntyCafe - ‬1 min walk
  • ‪Free Pub - ‬1 min walk
  • ‪Pasta Bar Resto & Wine - ‬1 min walk
  • ‪Pod Papugami - ‬2 min walk

About this property

Grand Hotel

Luxury boutique hotel near Main Market Square
Located close to Wawel Castle, Grand Hotel provides an attached winery, an art gallery on site, and a library. Active travelers can enjoy cycling at this hotel. For some rest and relaxation, visit the sauna, and indulge in a facial, a manicure/pedicure, or a massage. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and a front-desk safe
  • Luggage storage, 8 meeting rooms, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All 64 individually furnished rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathtubs, free toiletries, and hair dryers
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered self parking on site (PLN 180 per day)
  • Limited onsite parking (max 4 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 120 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Library
  • Sauna
  • Winery

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,701 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways (25 inches high)
  • Magnifying mirror
  • Portable hoist available
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 120 per person
  • Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3)
  • Uncovered self parking fee: PLN 180 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków

Frequently asked questions

Is Grand Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Grand Hotel?

Self parking is available for PLN 180 per day. Limited spots are available.

What time is check-in at Grand Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel?

Check-out is at noon.

Does Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 160 per vehicle applies.

Where is Grand Hotel located?

Located in Kraków Old Town, this luxury hotel is steps from Florianska Street and Main Market Square. Historical Museum of Krakow and Royal Road are just steps away. Kraków Główny Station is 19 minutes by foot.

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Reviews

Grand Hotel Reviews

8.4

Very Good

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 334 out of 752 reviews
Rating 8 - Good. 250 out of 752 reviews
Rating 6 - Okay. 115 out of 752 reviews
Rating 4 - Poor. 40 out of 752 reviews
Rating 2 - Terrible. 13 out of 752 reviews

Reviews

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat.
Stayed 2 nights in Apr 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Stayed 3 nights in Apr 2024

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, room comfort
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Stayed 3 nights in Dec 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects Bathroom ventilation could've been better
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas trip to Krakpw

We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
Stayed 2 nights in Dec 2023

8/10 Good

Sharre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping.
Stayed 2 nights in Oct 2022

6/10 Okay

Gabriel

Liked: Cleanliness
Disliked: Property conditions & facilities

A mistake to book this.

It looks deserted, empty and dark. It was probably a nice hotel in it s day but not anymore. They have security staff that don t speak English and have no education of what a 5 star hotel is.
Stayed 1 night in Oct 2023

4/10 Poor

Penny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I had multiple poters over two days while waiting outside seem to be trying to get rid of me. Not knowing I am a guest but even once they knew to question why I was there and move me along.
Stayed 2 nights in Jul 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Europe Trip Oct 2023

We had a lovely time staying in this hotel/palace. Description of palace is only appreciated once you see the inside of this place. Grand interiors with amazing corridors, our room had an incredibly high ceiling with equally high window, double entrance doors. It was well set out with plenty of surface areas and cupboard space. Room, bathroom and entire hotel was clean. Breakfast buffet was plentiful and tasty. Staff were ever present, always helpful but not intrusive. English was not a problem at all. Location was excellent. Highly recommend Tradycyjne Polskie Smaki Restaurant across the road for Pirogis.
Stayed 2 nights in Oct 2023

4/10 Poor

Patrycja

Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast (pay extra) was very good and the staff at breakfast was great. However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!! We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes. Tomorrow is the same exact story. I paid a good money for the hotel and they never apologized or reimbursed me for the hassle. Really lousy service, the worst I experienced in Poland where all other places were great. I am giving it 2 stars because of breakfast which was very good.
Stayed 2 nights in Aug 2024

6/10 Okay

YUICHI

Liked: Cleanliness
ロケーションは抜群。石鹸が補充されなかったり（そもそもボディソープがない）、18時になってもベッドメークができていない日があったりと不備も多かった。
Stayed 7 nights in Sep 2025

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel, dass Personal ist sehr freundlich und hilfsbereit. Die Lage des Hauses ist unschlagbar und bildet für alle Ausflüge den perfekten Ausgangspunkt. Ich kann das Grand Hotel Krakau sehr empfehlen!
Stayed 5 nights in Jul 2025

4/10 Poor

Brian Lunde

Disliked: Staff & service, property conditions & facilities

Do not deserve 5 stars

It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant. I will not go again. I should partly be refunded.
Stayed 1 night in Jul 2025

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klassiskt och vackert hotell

Klassiskt och anrikt hotell med en känsla av gamla tidens klass. Mycket centralt beläget och trevlig personal, bra service. Sköna sängar och rymligt rum. Frukosten var nog egentligen bra men vi kom 30 minuter innan den stängde och då var det utplockat och en del saker slut. Fanns endast en långsam kaffemaskin som det blev kö till så det hade varit bra med en annan lösning för kaffeserveringen. I övrigt jättebra hotell som vi gärna vill återkomma till.
Reception
Frukostmatsal
Frukostmatsal
Lobby
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra! Men treningsrommet fungerte ikke.

Veldig fint hotell og beliggenheten var glimrende rett ved torget. Servicen veldig bra. Det eneste dom trekker ned er at treningssenteret kun hadde apparater som ikke virket. En av grunnene til at vi bestilte hotellet, var på grunn av treningssenter.
Stayed 4 nights in Jun 2025

4/10 Poor

Juan Luis

Liked: Cleanliness
Mi habitación individual, no era de un hotel de cinco estrellas, ni mucho menos !!
Stayed 2 nights in May 2025

8/10 Good

Marianne

I brought my 8 year old niece for a weekend shopping trip. Grand is always safe. I must say that I found the butler and the man at the front desk to be very friendly. The hotel did not seem full and was very dark, both in the reception and restaurant. The room was clean and large, but only hot water in the shower and not in the sink. Since we had two nights here, I thought it should have been addressed as soon as I pointed this out the first night. I can live with that, but it's still strange that it wasn't fixed.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virkelig smukt hotel i perfekt lokation. Meget behjælpelig staff, som gjorde sit ypperste for at sørger for vores needs. Deres morgenmad var en smule kedelig, men ellers er der intet dårligt at sige om hotellet. Hver dag, var der en ny gratis flaske vand på værelset
Stayed 3 nights in Apr 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Stayed 2 nights in Apr 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Stayed 4 nights in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Stayed 3 nights in Dec 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel was wonderful. The people who worked there were kind and did their best to accommodate us. Very professional, very helpful. My experience is a little different as I am slightly physically disabled; I walk with a cane and have limited mobility. It never occurred to me to reserve a handicap accessible room and that was my mistake. The bathtub was very tall and it was difficult for me to step into it. When I asked for a different room with not so tall of a tub I was told that all the rooms had the same tub. They offered me a stepstool and a bathmat and that did help somewhat along with having my daughter help me in and out of the tub. I was impressed with the staff doing their best to help resolve this issue and how quickly they acted. When I did ask about changing to their accessible room, it was already booked. The room was beautiful and spacious; we had two twin beds and a daybed/couch, along with two comfortable chairs with a tall ceiling. Our room was cleaned daily and we had fresh towels each day too. Everyone we spoke with who worked at the hotel was professional and helpful and kind. Thank you Grand Hotel for your outstanding service and kindness.
Stayed 5 nights in Dec 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Stayed 7 nights in Sep 2024