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"The reason we chose this hotel is because it claims “Self-parking included” on the Expedia booking site. During checkin, the receptionist, a gentleman, told us the onsite parking lot was full and we could park at Central park garage which is a couple of blocks away, the hotel would stamp the parking ticket and the cost would be paid by the hotel. We parked our rental car at the Central parking garage and the gentleman stempted the ticket for us. However, during checkout next morning, another receptionist who is a lady, insisted that we must pay $10 for parking. Because we were in hurry to go to a scheduled event. I didn’t have time to talk to their manager and I paid $10. If the lady is right, then the “Self-parking included” is a false claim. "

"Great hotel"

"Absolutely loved the stay!"

"Excelent "

"Room was nice and clean and the bed was comfortable. The air conditioning (AC) did not work so the room was too hot to have a good sleep. Went to front desk twice and they “reprogrammed” the remote and told me to be patient with the AC. I was patient until the morning and the AC still didn’t work. "

"Nice resort forbkids, but must be ivercrowded during summer season"

"good"

"The staff, especially Sylvia, was friendly and helpful. She gave good recommendations for restaurants. She also helped to arrange for a good tour and the taxi for leaving by the port. The hotel is in easy walking distance of the pedestrian ways in the city enter, albeit uphill. Of course, that means it is downhill back to the hotel.😄"

"The staff were amazing. Very nice and kind. The breakfast was good. The beds were a little hard. Really good taverna restaurant nearby with traditional food. Great location to rent a car and walk from the airport to. Easy. Great stay for an airport transition to or from Heraklion. Quiet room despite being next to airport. "