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"Hôtel dans un endroit calme au cœur de la montagne. Piscine extérieure et espaces bien-être gratuit (saunas hammam jacuzzi...) Parking gratuit Chambre confort, décoration simple. Le moins, manque et d'information et d'amabilité du personnel "

"Staff not friendly. Breakfast and dinner was cold. Room AC not cooling off the room"

"The hotel is not a 4 stars hotel. Pictures on the Expedia web site are deceiving. Old with small rooms that lack even a bench to place your suitcase. It had space for a small suitcase only, the type that you take with you onboard on an airplane. Beakfast is just O.K. nothing special. Bathroom was old with cheap skinny towels. Not worth the $140 per night that we paid, maybe $70 would had been the correct price considering the facilities."

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "