Klostertal hotel rooms a the Independent

"I paid more than my colleague for my two night stay. He had full pool and gym access whereas I did not have any access to either. They asked me for another 50 euro if I wanted a swim. Reception staff were rude and dismissive."

"Easy to find and park. A bit confusing to use the mobile phone key, since we need a paper key for the elevator. Comfortable beds and great shower. The view is spectacular!"

"The good - very unique and quaint location, and convenient (right off main road, ski rental and local minimart across the road and 5 min walk to the gondola). Historic building with lots of interesting local ski history. Rooms are renovated with a nice chic style and were clean. Sauna was a highlight. The not so good - for the price expect much much better service. Check-in was unhelpful and uninspiring at best. Zero property information provided upon check-in, and questions were answered with short unhelpful comments. I filled out the electronic check-in form as requested by email before arriving and selected to pay for garage parking, but was asked to park myself in the open air parking area (resulting in having to dig out the car from 3 ft of snow later in the trip). Was also made aware that we did not have half board (dinner included) during check-in, and then spent the next few minutes trying to make dinner reservations last minute (not much was available expect the local pizza place), only to eventually find proof that we had paid for half board and have the receptionist finally agree that we did have half board included. Worst part of the trip was when the local authorities shut down all road access in and out of Stuben with one hour notice. Hotel found out the roads were being closed and did not attempt to contact us, resulting in us missing our international flight the next day. When approached about what happened the hotel staff was completely unapologetic. "

"The room was clean, exactly how I expected to be. Beautiful view from the balcony "

"Clean rooms. Very helpful and friendly staff. Really good restaurant. Would definitely stay again and heartily recommend."

"Best hotel in town period. "

"Place was really nice and staff was wonderful!! Was in a very chill location. Breakfast was lite but very good and the staff at breakfast was the sweetest. My one thing about the hotel that I didn’t like was the shower. It was very tight. Room was spacious but shower tight. Small enough that shower curtain would stick too me which I hated. If I bent over to pick up something off the floor my butt would hit the knob to change temp of shower. lol lol I would recommend this place though because of the many other great things. "

"Some of our ski equipment was missing after the staff unpacked our car. We spent hours of our morning searching the ski room, our car, the room trying to search for the missing items. The hotel staff was of NO assistance at all. In the end, we had to find a remedy for THEIR mistake and were offered NO compensation for all the problems and valuable time we lost on the slopes. It was an extremely disappointing experience, especially for a hotel of this price category."

"Horrible staff and dirty rooms, used contact lenses and hair everywhere, a toilet smell all night from other units spreading the room. The staff was accusing us of unpaid invoice, even though she was there herself during checking in collecting all payments. Do not stay at this hotel!"