Klockenhagen Hotels

"Staff were friendly and very helpful "

"Room was clean. Very minmalistic. One pillow one towel one small comfoter but fine."

"Clean room, friendly staff "

"Sehr gut"

"It was amazing! I did ask bellhop to deliver my luggage After dinner I stopped registration and my luggage was still there. I took my luggage back to my room. "

"Staff was very helpful and courteous."

"Hotel is modern and clean. Breakfast was good. They are not open for dinner, neither is their bar. That does not make any sense. Great price m, but probably higher when their is a match next door. "

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "