Hotels with Swimming Pool in Kleinmond, Western Cape

"The staff at this hotel are very professional and helpful; this was our third time staying there. The room was very clean and the hotel is really lovely. It is situated directly across from the sea. There is a restaurant onsite, but we did not eat there. "

"This is our second time staying here, and as before we were warmly received and shown to the room we had requested. Our room was clean and our breakfast was more than sufficient. We will definitely stay here again."

"We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room. "

"Excellent overall "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"The hotel is quite isolated and next to what appears to be a township. Certainly we didn’t feel safe "

"This hotel is a little oasis outside of Hermanus. The garden is beautiful full of art and flowers. We really enjoyed eating at the restaurant for the two evenings we were there. The staff are very friendly and helpful. Bed was super comfortable and the room spacious. Great view of the sea too."

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Great staff and location, but room, breakfast and facilities were lacking - did not feel like a 5 star hotel. Our bedroom was often damp, the carpet had wet spots and 1 day our bed sheets had wet patches that we had to blow dry. The bedroom was also directly next to a roundabout so heavy traffic and no privacy to see the views / needed more sound proofing. "