"Hot tub was not working. The air conditioning unit wasn't working. Asked to switch rooms & there were no rooms with the air working. I asked the front desk if people are checking out in the morning & they had a room with the air working, if we could switch rooms. The next morning a new girl was at the front desk. When i explained about the switch room request, she had no idea what I was talking about. We got a fan for our room. Also I asked a housekeeper as we were leaving our room, how often do they clean the rooms, she said every day. So I assumed ste room would be cleaned that day. It wasn't. Do the next morning I went to the front desk & asked for a full service clean. When we came back to our room, it still didn't get cleaned. "