Kitchener Hotels

"Architecturally beautiful place. And love the natural surroundings. But it is unacceptable that what is advertised as a premium wellness retreat, does not have a sauna or steam room. Super disappointing. "

"Clean rooms, nice pool"

"Great location in a convenient area, with a spacious and comfortable room. The buffet breakfast was outstanding, offering an impressive variety of options. Free onsite parking was also a big plus, making the stay even more convenient."

"Needs blinds replacing as many slats are broken or missing. Fridge very in room 6 Staff very helpful. Room clean and tidy"

"No doubt the hotel was good , my kids found room to be pretty good but I was surprised to come to know that they were charged for the water bottles .In every hotel , two water bottles per day are complimentary kept along with electric ketttle and tea and coffee stuff but they were charged of the water bottles .This was something the hotel should not have charged for .Rest they enjoyed a lot and had a good experience Thanks "

"Internet was very slow, so we relied on our mobile data."

"Stayed here with my family and overall the property itself is decent, but the experience after checkout was very disappointing. We were charged $500 for carpet cleaning due to a small food stain (blueberries). While I acknowledge the stain occurred, the charge was completely disproportionate. A full carpet steam clean was done by an external contractor at a cost of $500, with no attempt to consider a more reasonable solution like spot cleaning. I raised this professionally and requested a fair review, but the hotel refused to reconsider and closed the matter without any flexibility. Also, during the stay, the room was not properly cleaned on one occasion and we had to raise it. It was improved the next day, but it should not have happened in the first place. Overall, the property is fine, but the way issues are handled — especially charging excessive cleaning fees — is disappointing. Would recommend future guests to be cautious."

"Friendly and easy check in, welcoming to pets and room had everything we needed for our stay."

"Yes"