"We called in advance to request early check in. We were told that it was no probelm as many rooms in the same category were available. We then travelled 30 minutes away from our comfortable accomodations only to be told at the desk by a very unpleasant staff member that the hotel policy prohibited early check in unless we paid 20 Euros more. We explained that we had received authorization on the phone first, and that I was feeling ill, but she didn't care. After waiting for 15 minutes, we gave in and paid the extra charge. Then they sent us to a far away room in a bad location which also had different beds than what we reserved and paid for. We then had to go downstairs and wait again to move to the right room. So now an hour had passed before we were checked in to the right room at which time it was not early check in. No extra charge should have been due but they kept the money. Also, the staff at breakfast looked miserable at their jobs, closed the fresh coffee station early, and the scrambled eggs tasted so bizarre and terrible that I don't know what they were made of. Tried them 2 days in a row to make sure it wasn't our mood. It is a shame that the customer service here is completely lacking. You can sense the stiff corporate mentality and it does not make a guest feel welcome. With so many wonderful choices in Helsinki, do not waste your time or money here. We are frequent visitors to the city but will "never again" stay at any Radisson...."