Search Cottages in Kiln

"Got in around midnight, so I wasn’t surprised that no food places on property were open. Even still, would’ve expected a casino resort to have at least one 24 hour food spot. But then morning comes and the buffet is not open until 11, no breakfast. One restaurant is open in the morning selling overpriced sandwiches. "

"Staff was great. Breakfast was normal. Parking is awkward. Pool is small. Elevators slow. "

"Purchased our room on Expedia (301.00), arrived to the resort and was told there was a 100.00 deposit. Tried 3 cards and was told they were declined. Assistant Manager come out and stated she didn't know what was going on with the system so she called the manager out. Manager comes out clicks so keys and my Navy Federal Card is finally excepted. The next morning we check out to move to our next location (kids on spring break) and I have been charged 603.00 additional. Go to the desk requesting an explanation. Of course the manager is out for the day and no one knows how our why these charges have been charged. I asknfor the print out of receipt, I HAVE BEEN CHARGED FOR THE ROOM TWICE (the room I booked through Expedia and paid for). After about an hour and 10 minutes, the manager calls on the phone and says she doesnt know how this happened and she will refund 460.00. I am livid, spoke with 4 different people, had security called on me,absolutely ridiculous. Sad part is the place is beautiful and my kids had an amazing time from swimming to the arcade. The lack of concern, no sense of urgency, and poor customer service is diabolical. We traveled from Texas to Mississippi to enjoy the cost and in 1 night we were down 1000.00. If you go here definitely have extra funds because what they say they are charging is completely different then what you are charged. I received 460.00 and 100.00 back to my account. The fact i was charged twice for a room I had purchased is insane."

"The staff were helpful and friendly, the room was very clean, even the Air Conditioner filter was clean. It looks like the property is being updated slowly as the stairwell had new flooring at the landings, but carpet had been removed from stairs. My room was super clean, however the toilet seat hinges were broken so the seat just fell off when lifted. The shower head was at shoulder height as a lot of older hotels are and the the drain was very slow. I did appreciate that the walls seemed to be well insulated as there was next to no noise even though the hotel was very full."

"Breakfast was adequate"

"They put me in a handicapped room when nobody was handicapped. The hot tub wasn’t working and they overcharged me at the buffet"

"Property was not the most desirable entrance needed attention. Older hotel but seemed clean not odor. Breakfast was same as other locations "

"I hate New Orleans but we had to make a trip there for reasons not relevant here. We stayed in Slidell for a couple nights so we could get in and out of the area without dealing with the worst of the horrible traffic in New Orleans. Hotel was clean and staff was nice. Parking lot is a bit tight if you have a large vehicle, but we were always able to find a spot. We didn't get a chance to check out the breakfast, but when we left early the coffee was already made (HUGE PLUS; thank you morning shift !!!). The real gem was being just down the street (restraunt is on the same back street as the hotel) from a Mexican restraunt that is AWESOME!!! They have dine in & carry out (we dined in but there was so much food we took two FULL boxes of leftovers when we left). I don't think I've ever had better mexican food. All in all a good stay. **only suggestion would be for them to upgrade thier tv package. there wasn't much to watch when we were at the hotel and we had no desire to explore the area; wanted to get out of the crappy New Orleans area as soon as humanly possible**"

"Very cooperative. Loved the inside room, breakfast enjoyed, easy on off I 10"