"Hello,
I would like to file a formal complaint and request a full refund for my one-night reservation, from November 8 to November 9, at Red Roof PLUS+ & Suites Naples Downtown – 5th Ave S, located at 1925 Davis Blvd, Naples, Florida. My room number was 333.
During the early morning hours of November 9, at approximately 2:20 a.m., two unknown men repeatedly attempted to open the door to our room while my family and I were sleeping. Fortunately, the door's security latch prevented them from entering.
I immediately got up and rushed to secure the door, extremely concerned for my family's safety. We were all very frightened because we did not know who these individuals were or what was happening.
Most concerning, when the men were standing outside our room, they stated that they had been assigned that same room number. This suggests that a mistake may have occurred during the room assignment process or at the hotel front desk. I consider this a very serious matter and request that it be thoroughly investigated.
Approximately 20 minutes later, two police officers arrived and knocked on our door to ask me what had happened. I fully cooperated with them and explained the incident. Later, when I contacted the police department to request a copy of the report, I was informed that no formal incident report had been filed.
This incident raises serious safety concerns for any hotel guest. It caused us fear, distress, and a sense of insecurity that prevented my family and me from from t"