4/10 Poor
Verified traveler
Jan 5, 2016
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
My friend and I spent a night here and when we first arrived, after seeing the resort we wished we had booked a longer stay. However, this changed when we arrived early at our hotel and they made us wait until 2pm before we could check in and literally not one minute before. This was understandable until we got into our room and found out our beds were still not made.
We also decided to eat lunch at the hotel which took a very long time despite the fact that the restaurant was rather empty. We also only had a choice between pizza and the 'kiddies menu' as they had run out of other food.
When we finally settled into our room we discovered that the mugs and glasses in the room smelled absolutely awful (like damp and mould). We also found out that we could not lock the door from the outside.
My friend and I decided to go try our luck again and have dinner at the hotel restaurant . We ordered a simple meal of grilled hake and chips, however, we were served battered hake and peppers... By this time we had waited over an hour, so trying to change the food was not something we were willing to wait longer for. We even witnessed a couple on a fully inclusive meal package get turned away as the restaurant had run out of food.
After a long disappointing day we decided to settle into bed for some well needed rest. Our room was located right by the swimming pool and we listened to a group of teenagers shouting and laughing until about 11:30pm.