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"Good staff, whilst in city centre it’s not in the greatest part of town"

"Breakfast sensed the eggs had been made in a large batch and then dried out. Ok variety of other items. "

"Disappointing and overpriced stay Booked Drift Inn for a birthday stay mainly for the pool/sauna, but left really disappointed. Decor is bright and modern, and the room was clean, quiet and the bed comfortable. Corridors smelled nice too. But there were visible stains and the room was far too hot. No air con and the fan was useless. I slept outside the duvet and my husband was sweating all night. Reception felt impersonal with self check in screens. Staff member looked bored and was vague when we asked about the pool, just pointing “over there” across the car park. Cafe Bar was a let down. Tables were dirty with old plates left. We were told we could eat outside, chose a sunny jetty table, then told after 6pm food wasn’t allowed there, only in the shaded area. This wasn’t explained upfront. We didn’t eat as it felt unclean and badly run. Leisure facilities are in a separate building across a car park/road and run by another company. We were told to call ahead as access isn’t guaranteed due to classes, even on a Sunday. Not the relaxed experience advertised. Breakfast food was nice, but layout poor. By the time you’d fetched everything it was cold. Poached egg arrived as we finished. Menus cleared early. Not a cheap stay. Felt disjointed and not worth the money. Wouldn’t return."

"Great breakfast choice"

"Comfortable, fab and easy stay at the Grand Hotel - will definitely return."

"Easy access to rugby and football grounds, short walk to the city centre and good priced rooms"

"Will be stopping at this hotel again in future"

"The buffet breakfast looked appealing at first, but unfortunately, most of the food was either cold or only lukewarm. The menu was the same each day, which quickly became repetitive. The pancakes and waffles were especially disappointing—cold and hard, which is not what you would expect. Additionally, serving syrup and toppings from open containers felt awkward and less than ideal. The rooms themselves were clean, which I appreciated, but there were several inconveniences. I had to request a mini fridge, and even then, it did not get very cold. There was no air conditioning, so I had to rely on opening the window for cooler air. Washcloths were also not provided initially and had to be requested. The gym appeared well-equipped, but it was closed for several days during my stay, which was frustrating. Dining was also underwhelming—the steak was thin and not worth the price, and honestly should be reconsidered for the menu. The pizza lacked flavor, and even small details like drinks at the bar fell short, with minimal ice and overall not meeting typical standards. Overall, while the property has potential and maintains cleanliness, there are several service and quality issues that need improvement to meet expectations."

"All good"