Search Motels in Kelso

"During my stay at Best Western, I came across quite a few things that were flat out disgusting. When I checked into my room, the bathroom had towels hanging on the back door. I was gonna let that pass until I realized there was hair all over the tub and floor. I asked to be moved rooms and upon moving, the room wreaked of cigarette smoke and was quite obvious the beds linens were not changed. This was proven to me when I checked out and saw how the housekeepers change a bed. It’s disgusting. My son wanted to swim, there was no clean towels only dirty ones flung everywhere. The pool has a strong chlorine smell telling me they are not following protocol. There was a film and you couldn’t even see the bottom. When I went to get breakfast, the stuff was empty an hour before it was supposed to close. It was obvious where the food was being microwaved and the kitchen looked disgusting, I would say closing doors to where employees work would be beneficial. Especially the laundry room. The type of people you allow in your hotel also made me feel very unsafe, people at all hours looking homeless, as a best western I don’t think that looks good. I manage a hotel and I am not one to complain, but when basic hospitality and cleanliness is not met it’s very upsetting for the price I paid. When asking to move rooms I would of made sure the guest was being moved to a clean room, or I would give them a refund. I’m not asking for that, I just want you guys to know your hotel is not clean. "

"Night desk man needs a raise!! So sweet and very helpfull. Excellant customer service skills!!🤗😊"

"Yes No dog involved"

"The rooms are really nice and clean. "

"A step up from a truck stop. The staff was nice enough."

"We were greeted with fresh popcorn and sweet treats in a lovely reception area. The staff is very friendly and helpful. The hotel is on the river with beautiful views. Plus, they had comfortable chairs and beds. "

"The staff was super friendly. It was a great place to stay. "

"Awesome clean place… friendly people nice rooms…. The breakfast is the only reason it is not 5 star… the breakfast was very sparse no biscuits and gravy… no fruit ..the sausage patties not good…we went out to breakfast… wasn’t expecting gourmet but that was low quality "

"Room was very nice super friendly"