Katsepy Hotels

"Absolutely horrible. Will never ever stay here again. We checked in to a plunge pool villa. The pool was dirty and gross, beach towels laid out hasn't been washed in forever. Inside there is no ceiling fans only the stand alone portable fans. It was so hot with no air conditioning. The bed sheets were very dirty with dead bugs on them as well as dead bugs around the entire villa. Not to mention as well live bugs, including many mosquitoes. The entire place hasn't been cleaned. Twice, I asked him to come clean and finally, they came the second time and they did change the sheets, but they only brought a dirty broom and dirty rag, with no cleaning products to clean the villa. We asked to check out two other places that offered air conditioning. One of the villas we did accept, they were cleaning it, and they were going to move our stuff to that villa once done. When we got in, it looks as though the place hadn't even been clean. There were dead bugs everywhere and live mosquitoes and other bugs everywhere. Right behind the headboard where you sleep there were live spiders and spider nests, not to mention there were bedbugs! We immediately checked out, didn't even stay the night. We had to hire our own transportation and book another hotel that very night. We tried so hard with multiple attempts to contact expedia and the property and they are refusing to refund us. Despite we never even stayed there and the horrible disgusting experience, they refuse to refund us."