Search Condo Rentals in Kapaa

"Friendly staff no complaints whatsoever"

"Staff was friendly and helpful. Breakfast was simple with fresh fruit and grab and take items. They do have a microwave. Parking was great! Loved the ocean view and easy access to restaurants, beaches and walking paths. Were disappointed with the one bathroom window that was in need of repair around the frame. It had very dark stuff around it like dirt, rust or mold(??)."

"The Sheraton was well positioned on the island to make exploring easy. The pool area was beautiful and access to the ocean was great. We also enjoyed the luau onsite as we celebrated a wedding anniversary. The entire hotel seemed very clean & well kept. The staff was easy to work with and seemed happy to be a part of the team working there. We had no issues with any part of our stay & would stay with the Sheraton Coconut Beach again."

"not a good check in experience, very stressful and confusing. You will not get individualized help. This is a "small" business that does not take the time to help their clients. No follow through on their side. And you will get response that sounds like they did not read your message at all. The front desk at this place is not associated with who ever is renting the spaces out so they can't help either."

"Best stay we had on any of the islands. Staff is outstanding, and the location is first rate. Walking distance to shops and restaurants and the views are incredible. Beach toys and bikes to use along with tasty banana bread. Would definitely stay here again."

"The room met all of our expectations and then some. We were welcomed with a treat and drinks, there were flowers everywhere and we had our own private garden area. The kitchen was equipped with everything we needed and the room was quiet and romantic. We used the kayaks and bikes provided on the property as well. It was fantastic!"

"Lovely staff and lovely location, some of the outdoor fixtures and furniture were a bit worn, and the TV was near impossible to use, but overall had a good time. My only reason for dropping down 2 stars is because the first room we were assigned to, still had people checked in. Thank goodness they were not in the room when we entered!! The second reason is because we had a 'Do Not Disturb' sign hanging off our door, but someone (assuming housekeeping) came in and promptly left. We were checking out that day, but it was still 1.5 hours before checkout time. You'd think you'd want to knock just to be sure the guests have left for privacy purposes. Another hiccup was that guests are given a parking pass. The individual checking us in forgot, and I had to go back and ask (this was my third time at the counter in under 15-20min). First was to check in, the second to notify them that the room was in use (and promptly received the new one), and the third was to ask for the parking pass (after they asked me on the second visit if I had one, and said they'd give me one). I am not upset by the interaction and oversight whatsoever and had a great time! But I still feel these things should be mentioned so folks can make their own informed decision. Oh! I also didn't see any elevators. Had to take luggage up 3 flights of stairs to our room, got my much needed workout in after all the yummy food. But I may have just missed them. I would double check and call if this is important to you :)"

"Room was very clean the view was awesome the stay was great"

"Very nice hotel in an extremely convenient location - you are in the middle of Kauai with easy access to every part of the island. Across the street there is a grocery store, abc store and a lot of food places / ice cream. The hotel itself was clean, staff was very nice & easy to get a hold of. Very family friendly, there was a lot of kids. Pools were kept clean and there’s a beach you can walk to from the hotel. Very nice hotel &"