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Sheraton Kagoshima

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Luxury
5.0 star property
9.4

Exceptional

Luxury retreat with mineral springs

Breathtaking Sakurajima volcano views through floor-to-ceiling windows in modern, spacious rooms. The exceptional onsen's mineral-rich waters soothe travel-weary muscles. Three restaurants serve beautifully presented local specialties, while the café offers delicious breads and cakes.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
The current price is P6,972
P8,553 total
Jun 3 - Jun 4
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About this property

Sheraton Kagoshima

  • Luxury hotel near Kagoshima Chuo Station Tourist Information Center
  • Located close to Amu Plaza Kagoshima and Kagoshima Citizens' Culture Hall, Sheraton Kagoshima provides an indoor mineral hot spring (onsen), a coffee shop/cafe, and a garden. Treat yourself to a massage or other spa services. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • Other perks include:
    • Buffet breakfast (surcharge), self parking (surcharge), and a computer station
    • Massage treatment rooms, wedding services, and a banquet hall
    • A water dispenser, a reception hall, and concierge services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 228 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Toilets with electronic bidets, tubs or showers, and hair dryers
    • 55-inch LCD TVs with digital channels
    • Wardrobes/closets, LED light bulbs, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in the Green Key (Foundation for Environmental Education) and Green Key Global, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 for adults and JPY 2000 for children
  • Covered self parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Sheraton Kagoshima pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sheraton Kagoshima?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Sheraton Kagoshima on Jun 3, 2026 start from P6,972, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for JPY 1500 per night.

What time is check-in at Sheraton Kagoshima?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Kagoshima?

Check-out is at noon.

Where is Sheraton Kagoshima located?

Situated in Kagoshima, this luxury hotel is within 1 mi (2 km) of Kagoshima Chuo Station Tourist Information Center and Amu Plaza Kagoshima. Kagoshima Citizens' Culture Hall and Mt. Shiroyama are also within 2 mi (3 km). Kagoshima Chuo Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 337 out of 450 reviews
Rating 8 - Good. 87 out of 450 reviews
Rating 6 - Okay. 14 out of 450 reviews
Rating 4 - Poor. 6 out of 450 reviews
Rating 2 - Terrible. 6 out of 450 reviews

Reviews

Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great deal, especially with a strong dollar. Our room was spacious and had a magnificent view of the volcano, the city and the sea. Staff were helpful and attentive. The tram that runs through the city stops right in front of the hotel so travel was especially easy.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Marie-Hélène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff & restaurants. Right by tramway line and the river. Room was large, clean, and with a great view of the volcano. Loved the spa and onsen. Not far from Kagoshima-Chuo Station. Would definitely recommend.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

MiSun

Liked: Cleanliness, staff & service, amenities
Wonderful scenery, wonderful people
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Lovely hotel. Excellent room and view!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

CAMERON

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, attentive and helpful staff, excellent breakfast buffet, high quality club lounge, comfortable settings
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Po EN

Liked: Cleanliness, staff & service, amenities
Clean, spacious, awesome view forward Sakura island
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Whiejong

Liked: Cleanliness, staff & service, amenities
The room is spacious unlike traditional Japanese hotel rooms, and has a great Sakurajima view. Excellent condition with good amenities. Decent breakfast and friendly staff. We have enjoyed the stay.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ALEXANDRE HENRY ROLAND

Liked: Cleanliness, amenities, property conditions & facilities
Extremely brilliant facility’s staff and service. Japans generosity exemplified.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sung Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean room with very comfortable bed and friendly staff. Only minus was you could hear tram and cars outside.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent holiday hotel

Excellent stay and friendly and service minded staff and a great view towards Sakurajima
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Everything, staff were kind and courteous and happy to help. Room was spotless and huge with amenities and comfortable bed and seating area. In a quiet area but easy access to trams ans a 10 min walk to Kagoahima-chuo
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel close to central kagoshima
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and the rooms with views are fabulous!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Marici

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring and foot soak were amazing. Breakfast buffet also fantastic. Rooms overlooking Sakurajima were spectacular, rooms were ultra comfortable and modern. Staff rendered great service at all hours.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
Great views of the city and Sakurajima from our room. Room was big and comfortable. Breakfast excellent, with a wide choice. Rooftop bar was very good, the restauant was also good but expensive. Staff were all very helpful and friendly. The laundry service was efficient.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotel rooms I’ve ever stayed in. The view of the volcano is breathtaking.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

KEUNBAE

Liked: Cleanliness, staff & service, amenities
Very clean Wide room Kind employee
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hironobu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel we stayed in was very nice. It has wonderful hot spring,Breakfasts.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Top notch service, excellent room with a view of Sakurajima.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Ik Joong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

It is one of the best hotels I have ever stayed! Wonderful facilities, services and atmosphere etc. We would like to stay here again if we would visit Kagoshima later
Road to Onsen
Cafe
From the road
Sheraton
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The staffs are very nice and helpful.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were great and extremly helpfull. The room had breathtaking views and was enormous for japanese standards.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Impressed with the modern but yet cosy and inviting interior. Staff were attentive and professional, from concierge to the shuttle bus driver. Exceeded expectations, will stay again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with excellent service
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Oi Naam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and professional, the room is neat and spacious, I like the view from our room - the Sakurajima volcano.
Stayed 5 nights in Apr 2025