Juan Fernández Hotels

"Lovely hotel with amazing buffet breakfast. Parking available with assigned spot in garage for 10€/day. (Street parking available for free… if you can find it.) On site restaurant Cayote is ok, winding there for dinner one night after original plans fell through. It’s well reviewed and prices reasonable, but food a bit bland. Despite being Saturday night, few tables in use."

"We were upgraded to an Ocean View Suite and it was superb. The views were amazing. It was my birthday while there and we came back to our room to find a balloon, Cava and chocolate, it was a lovely surprise. Every single member of staff was friendly and helpful. We often stay in Puerto de la Cruz but until now have never found accommodation we were happy with. Now we have and we will definitely stay again. Small but important thing… the balcony door did not have a handle outside. The door had closed itself behind my husband while he was outside and he couldn’t get back in! Luckily, I could open the door but if we had both been out there, we would have been stranded! "

"Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!"

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Good location, proximity"

"Great staff. Very jice hotel for business or pleaseure."

"Very nice and spacious. Great place "

"The staff was polite and helpful, the view from the room was outstanding, the food was good. The only issue was the noise made by the chairs in the dining room from the 14th floor but if you wake up before breakfast and go to bed after dinner, it is not an issue."

"Positives: Friendly front desk staff, a large clean room (#408), comfortable bed, and effective air conditioning. The hotel is centrally located for shops, restaurants, and tram stops. With the windows closed, the fourth-floor room was generally quiet. Negatives: The shower area in room 408 has a large clear glass window, offering no privacy. We had to cover it with towels. The rooftop terrace bar is a separate business with its own entrance, which may make hotel photos appear misleading. On Saturday evening there was loud music from the terrace, although it was not audible in our fourth-floor room; higher floors may be affected more. Street noise is to be expected due to the central location and nearby tram lines. During Carnival, noise increased significantly, with a nearby bar playing loud music until 4am on our final night. With windows open, early-morning noise from people outside and cigarette smoke from staff smoking below was also noticeable. Night-time refuse collection added further disturbance. Overall: The hotel is clean, comfortable, and very well located, but we would not stay again. Rooms do not have balconies, and the rooftop bar is not part of the hotel. While most nights were reasonably quiet (earplugs recommended), noise can be significant during busy periods such as Carnival. We did not use the hotel breakfast, so cannot comment on dining. Summary: A pleasant central hotel with good rooms, but if you want outdoor space or guaranteed quiet, particularly"