Joucas Hotels

"The hotel is located in a beautiful location, the gardens, pools and spa are fabulous. The breakfast experience is also great. The staff is very attentive. Great experience. "

"we stayed for 3! nights - our phone didn't work- we asked for it to be fixed every day- It was the only way to reach the front desk. There were dust bunnies under the bathroom sink. There was no hot water in the shower.Also the elevator was held on the ground floor by the cleaning people filled up with laundry and cleaning supplies, so my 79 year old husband had to drag our heavy suitcase down a dangerous winding staircase "

"Beautiful hotel. Rooms beautifully designed and appointed, comfortable bed and large plush towels. Bar and restaurant were lovely. Staff was friendly and attentive. We really enjoyed our stay here and will return"

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Wonderful staff and hotel!"

"Verschrikkelijk slecht onderhouden kamer. Schimmel en pluisjes. Te weinig ophang mogelijkheden. Maximaal krappe kamer. Ontbijt met uiterst minimale mogelijkheden. Onvoldoende keuze uit beleg, geheel geen vlees. Slecht bijgevulde producten. "

"Nice welcoming, outstanding dinner!"

"On ne m’a pas nettoyé ma chambre "

"Based on the attractive photos posted in the property listing, I thought I was getting a great off-season deal at a nice golf resort. Upon arrival, however, I immediately realized I had been misled. The property is seriously dilapidated and looks nothing like the pictures. The bathroom in the room was the worst. Not only was there a very unpleasant stench of sewer coming from the shower drain, but there was also mold throughout the bathroom, which is clearly a health hazard. The only positive aspects were the spacious room and the free parking. I strongly recommend staying away from this place until it has been fully renovated. In its current condition, it is simply not worth the money."