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JEN Johor Puteri Harbour by Shangri-La

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Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout drapes

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationPuteri Harbour1 min walk
  • Popular LocationLegoland Malaysia5 min drive
  • Popular LocationEco Botanic at EcoWorld Gallery7 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)27 min drive

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About this area

Iskandar Puteri

Located in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Malaysia and Angry Birds Activity Park Johor Bahru. Traveling with kids? Consider Jurong Bird Park, or check out an event or a game at Tan Sri Hassan Yunus Stadium.
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Map
Popular Location

What's nearby

  • Puteri Harbour - 1 min walk
  • Legoland Malaysia - 5 min drive
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Nanyang Technological University - 31 min drive

Getting around

  • JB Sentral - 22 min drive
  • Pioneer Station - 23 min drive
  • Senai International Airport (JHB) - 27 min drive

Restaurants

  • Harbour Cafe – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.
  • Skybar Bar & Restaurant – Poolside bar offering local and international cuisine. Serves lunch and dinner daily, happy hour available.
  • Shake & Burger at Lounge – Open on select days.

About this property

JEN Johor Puteri Harbour by Shangri-La

Family-friendly Iskandar Puteri hotel in Nusajaya with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool, and a health club. Free WiFi in public areas, free valet parking, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 283 rooms offer conveniences like sitting areas and coffee makers, along with free WiFi, free wired Internet, and LED TVs. Other amenities available to guests include room service, free local calls, and free bottled water.
JEN Johor Puteri Harbour by Shangri-La offers 283 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the onsite spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 10 for children
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Korean
  • Malay

Business services

  • Business center
  • Computer station
  • Conference space (5543 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

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Guest rating 4+
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Free WiFi
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Hotel
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4 star
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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia, with check-in dates from April 1, 2021 to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to June 14 2021 (dates subject to change):
  • Meeting facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 130 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 370 out of 874 reviews
5 - Excellent 42%
Rating 4 - Good. 388 out of 874 reviews
4 - Good 44%
Rating 3 - Okay. 78 out of 874 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 874 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 874 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Check in by staff was fast and efficient. Despite arriving at 1.30pm I was given the room. Will definitely stay there again.
Stayed 2 nights in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020