Mercure Jelenia Gora

Property class: 3

Choose dates to view prices

Reviews

8.4 out of 10
Very good
Consider a stay at Mercure Jelenia Gora and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
The current price is P3,704
P4,001 total
includes taxes & fees
Nov 1 - Nov 2

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Double Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of a cityscape through the window.

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Twin Bed

A modern hotel room with a bed, desk, chair, and wardrobe.

Superior Room, 1 Twin Bed

  • Park view
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

A modern hotel room with a bed, desk, and seating area.

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a desk, a chair, and a window with curtains.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

A hotel room with a bed, a round table with a chair, a suitcase, and a hat on the bed.

Standard Room, 1 Twin Bed

8.0 out of 10
Very good
(1 review)
  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a window with curtains.

Standard Room, 2 Twin Beds

  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Located in Jelenia Gora, Mercure Jelenia Gora is in the suburbs. Vang Stave church is a notable landmark, and some of the area's activities can be experienced at Bialy Jar Ski Lift and Kolorowa Ski Lift. Don't miss out on a visit to Alpine Coaster. Be sure not to miss outdoor adventures like horse riding, hiking/biking trails, and mountain climbing. Visit our Jelenia Gora travel guide
Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500

What's nearby

  • Karkonosze Museum
    9 min walk - 0.8 km
  • Church of SS Erasmus and Pancras
    16 min walk - 1.4 km
  • Church of the Holy Cross
    17 min walk - 1.4 km
  • Jelenia Góra Market Square
    18 min walk - 1.6 km
  • Stadium Jelenia Gora
    3 min drive - 2.0 km

Getting around

  • Jelenia Gora Station
    19 min walk
  • Wroclaw (WRO-Copernicus)
    105 min drive

Restaurants

  • Atmo Your Lifestyle
    17 min walk
  • DRAMA restauracja restobar
    10 min walk
  • Bistro Jelonek
    17 min walk
  • KOBE Grill House
    17 min walk
  • cukru.cafe
    17 min walk

About this property

Mercure Jelenia Gora

  • Hotel near Karpacz Ski Resort
  • Take advantage of a terrace, a garden, and dry cleaning/laundry services at Mercure Jelenia Gora. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
  • Additional perks include:
    • An indoor pool and a children's pool, along with sun loungers
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Express check-out, a water dispenser, and a banquet hall
    • Concierge services, smoke-free premises, and luggage storage
  • Room features
  • All 188 rooms include comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and free bottled water.
  • Other amenities include:
    • Art supplies and free infant beds
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with showers and free toiletries
    • 40-inch LCD TVs with cable channels
    • Recycling, heating, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (PLN 35 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1991
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Heating
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 40 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 35 per day
  • Pet fee: PLN 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to noon
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Mercure Jelenia Gora have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–noon.

How much does it cost to stay at Mercure Jelenia Gora?

As of Oct 2, 2026, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on Nov 1, 2026 start from P3,704, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Jelenia Gora pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 40 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 35 per day.

What time is check-in at Mercure Jelenia Gora?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of PLN 50 (subject to availability).

What time is check-out at Mercure Jelenia Gora?

Check-out is at noon. Late check-out is available for PLN 50 (subject to availability).

Where is Mercure Jelenia Gora located?

Situated in the suburbs, this hotel is within 12 mi (20 km) of Sports and Tourism Museum, Alpine Coaster, and Bialy Jar Ski Lift. Kolorowa Ski Lift and Karpacz Ski Resort are also within 12 mi (20 km). Jelenia Gora Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Jelenia Gora Reviews

8.4

Very Good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 72 out of 210 reviews
Rating 8 - Good. 99 out of 210 reviews
Rating 6 - Okay. 33 out of 210 reviews
Rating 4 - Poor. 5 out of 210 reviews
Rating 2 - Terrible. 1 out of 210 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with great breakfast.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. A spot to work, absolutely fabulous massage therapy.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (for 2 people) was not very big but clean and quiet. The hotel is perfectly located, close to the center. Easy free parking just next to the hotel. The staff was very helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good spa, excellent breakfast
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Disliked: Staff & service
Not impressed, looked better on " pictures ". Staff not very friendly or helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Stayed 3 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice Hotel with bar and restaurant. In walking distance to the city centre, a very nice city with lota of shops and restaurants. The staff in general was very polite and helpful
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Quiet hotel. Very friendly and welcoming staff that treats you like a family member.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Lovely place and close to worn center
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel

A beautiful surrounding and not far from the old town. We had dinner at the hotel which was ok. Breakfast was good. Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open. But all in all a very nice hotel.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of available parking yet it’s not included in the price.
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ładny i czysty pokój. Bezpłatna woda mineralna/gazowana dostępna na korytarzu z automatu. Śniadanie dobre i urozmaicone. Koszt parkingu 40 PLN.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Alles war wunderschön!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Gut: Frühstück, Kinderecke, deutsches TV, Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite d’une région tranquille et très verte Beaux bâtiments et églises visitées
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gutes Frühstück
Stayed 3 nights in May 2025