Ixtapa - Zihuatanejo hotel rooms a the Independent

"The room, grounds and amenities were all clean and well maintained. The service and staff outside of the front desk were all amazing. We found the people working the front desk to be a little rude and unhelpful. Maybe this was because I do not speak fluent spanish."

"I traveled with two kids and my husband. Overall, we had a good time. The location is beautiful right by the beach. The beach is clean no vendors harassing you. You are just steps away from the beach. Across the street from the hotel you have little stores and restaurants. as I mentioned I traveled with kids. one of the main reasons I booked at this hotel was for the kids club. The kids club is very limited not very much activities. They only open for a couple hours. Another reason why I’m giving it three star is the lack of room service staff. The staff does not really answer the phone when you try to order and they have a charge every time you order. The choices of food at the resort were OK. The food was not bad, I just wish there was more choices. Overall, it was an ok resort. "

"All great as usual. Victor pool waiter at the pool great. Victor and Arturo life guards great. Sergio at the beach great and Margarito great. "

"Great service and hotel"

"This is one of my favourite lodgings. What makes this property unique is the staff, from service in recreational areas, cleaning, entertainment and restaurant service, everyone is eager to help guests. The place is clean y well kept, although facilites are older. Beach access is great, and there is also accessibility to walk to Playa Linda and visit Ixtapa Island. Amazing place and looking forward to my next stay!"

"Very friendly staff, clean rooms with daily maid service, great view of beach and ocean. There is a beach bar with service on the beach and a sunset bar with a nice happy hour."

"Great Pool Area with a Great Beach View, Room was clean, Housekeeper Lady was very good. Breakfast was Awesome, Staff at the Restaurant, Bar and Pool Area was Excellent. The Front Desk Staff in the other hand was not friendly at all and need more customer service training. As a family we arrived at 3:15pm from a long flight, when I tried to check in the gentleman told me he could not find my reservation after he asked me to show him on my personal phone the reservation he then took a picture of my reservation with his phone. Then he told us the room was not ready that he was going to hold our luggage in a holding room and that if we would like to go to the restaurant and we could wait for our room there. Keep in mind he never apologize for not having my room ready at 3pm like the check in is supposed to be, we decided to eat at the restaurant. The front desk did not even had the decency to let us know our room was ready after about an hour, the front desk told one of the restaurant wait staff to let us know which I found very unprofessional I did mentioned about it and they told me the Lady in Charge of the hotel would come and talk to me she never did.But overall nice hotel, and a good location walking distance to the little downtown Zihuatanejo.."

"Muy bien "

"All was excelent. Just little inconvinients en elevator"