Itajubá Hotels near Barra Velha

"The front desk informed us tha despite having booked two rooms at the same time ,there were on different floors .They also informed us that there was no room for our rented car so we had to park on the street ,and that this was the policy.When asked to talk yo the manager they said he was not in the hotel ,but there was nothing they could do and that the were acting according to procedure .My husband had to beg for a parking space that cost 45 reales .the rooms were clean ,but there was a moist smell on the hallways and the rooms had cracks on the ceelings . There was only one comforter in the room despite having two beds .Breakfast was decent .Pricey hotel for what they offer ."