Does Naay Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Naay Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

What time is check-in at Naay Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

Where is Naay Boutique Hotel located?

Nestled on the beach, this Isla Holbox hotel is within a 15-minute walk of Yum Balam Nature Reserve and Holbox Beach. Bioluminescence Beach and Punta Coco Beach are also within 10 minutes.

Naay Boutique Hotel Reviews, Deals & Photos 2025

10/10 Excellent

MISS

Jul 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel Experience Yet

I don't even know where to begin, from the location, to the room, service, staff, food and all round experience this is by far one of the best hotels I've ever stayed at. Thank you so much to Issac, Antonio, Reyna and Olga and everyone else who made our stay unforgettable

Stayed 5 nights in Jun 2025

10/10 Excellent

Stephen

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was excellent. Staff was great, food was good, room was nice. Not the best beach on the island but it was only a short walk to another. Great place to watch the sunset! Highly recommend it.

Stayed 4 nights in Apr 2025

10/10 Excellent

Emmanuel

Mar 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location for peace and comfort

Stayed 5 nights in Feb 2025

10/10 Excellent

genie

Mar 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very quiet and cute room with everything you need

Great stay and amazing coffee in the morning I didn’t realize there was a coffee shop downstairs. Very quiet was perfect for us.

Stayed 1 night in Feb 2025

10/10 Excellent

jose

Dec 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great!!

10/10 Excellent

Leslie

May 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place!!

Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Mar 18, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

3 stars

Gorgeous hotel. Bedrooms and facilities were lovely and well looked after. Unfortunately the food was bland and tasteless, and the service was a little disorganised and inexperienced. For the price, I think there are better places to stay on the island.

Stayed 2 nights in Mar 2025

10/10 Excellent

Denise

Dec 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eat well and relax

The food and service was amazing. It was very relaxing and comfortable

Stayed 2 nights in Dec 2024

10/10 Excellent

Brett

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I can’t say enough good things about Naay Boutique Hotel in Punta Cocos, Holbox. The food was incredible, but the staff were truly what made this place unforgettable. Reyna and Isaac at the front desk were phenomenal, they helped us plan amazing tours, gave us insider tips about the island, and even helped us get the best golf cart rental. Olga and Antonio in food and beverage made every meal feel like something special. Their kindness and attention to detail made a huge impression on us. I wish I could remember the name of the security guard, because he went above and beyond, making sure we had packed lunches ready overnight for early morning excursions and even our long trip back to Cancún. The hotel itself is spotless, beautifully decorated, and the pool is just chef’s kiss. I honestly don’t want to stay anywhere else, Naay has completely raised the bar. I miss it already.

Stayed 5 nights in Jun 2025

10/10 Excellent

Lori

Feb 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was one of the nicest hotels on the Island. It is tucked away from the rest of town, the beach in front is almost empty.

Stayed 4 nights in Feb 2024

10/10 Excellent

Yara

Mar 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place to stay and relax, its NOTHING else u can do there other than RELAX which is BEAUTIFUL!!!!

Stayed 2 nights in Mar 2024

10/10 Excellent

Cindy

Sep 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about my stay was amazing. From the food, to my beautiful room, the views, the drinks and most importantly the service was out standing. Can’t wait to visit again and bring my loved ones. All the service staff were awesome. Especially the server Angel. He gave me great suggestions on food. Everything I had was very tasty. Will be back!

Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the hotel you have been looking for! It is in a quiet and more natural part of the island, the staff is incredibly welcoming and kind, the rooms are clean and spacious, and the sunsets here are breathtaking. While it may be a bit far from the city center, it is completely walkable (max 30 minutes and doable along the beach at low tide). You likely won't want to stay in the crowded and noisy center anyway. There is a nice beach behind the property but if you prefer a lazy day reading by the pool, the cabanas and lounge chairs are very comfortable and the wait staff will absolutely attend to filling your empty cup. Bike rentals are also possible if you book the day before and make getting across the island a bit easier. Lastly, the food at the hotel is delicious and made on-site - their breakfasts are simple and nutritious. I thoroughly enjoyed my time here and will absolutely return, especially when needing to recharge. Thank you for the wonderful stay.

Stayed 9 nights in Mar 2025

6/10 Okay

Nicole

Mar 13, 2025

Liked: Cleanliness, property conditions & facilities

Lovely hotel, beautiful pool, nice room, overall good restaurant and the bar service was decent. Was very quiet, and wasn't as welcoming as the other hotel we had visited during our trip. The concierge was not helpful with two simple requests that were no problem at another local hotel. I was charged without notice for dirtying two hand towels when removing my makeup (small amount of mascara on one, not sure about the other). Very pretty hotel, many of the staff were super kind, however the energy was just meh, and I wouldn't return to this hotel.

Stayed 4 nights in Mar 2025

2/10 Terrible

Samuel

Jul 26, 2024

Disliked: Staff & service, amenities

Dining options are terrible, service was below average and management did not seem to care or want to make it right.

Stayed 7 nights in Mar 2024

6/10 Okay

Donna

Mar 11, 2024

Liked: Cleanliness, staff & service

This hotel is beautiful, probably the nicest room I have ever stayed in. The property is lovely, relaxing and calm. The staff is very friendly and accomodating. The problem seems to be that there is insufficient staff to run the hotel i.e. no beach service, only one restaurant open etc. I would still return even with these minor inconveniences.

Stayed 2 nights in Mar 2024

2/10 Terrible

Teresa

Mar 7, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Some one stole 50 dollars from my suitcase and we were 4 person and only give three towel and I call front desk and bring the tower like 30 minute after I called and them cleaning service the another day take out all tower and only left me three and again I call two time and never received the towel

Stayed 2 nights in Mar 2024

2/10 Terrible

Mohammed

Jan 25, 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Overall: try to avoid this place overrated ! - Too far from the center (taxi = 20 min, walking=35 min) - This hotel is attracting you which "average" price but once there, everything is overpriced: * 400 $MXN to rent a bike for the client of the hotel when in the center of Hollbox the price is @200 * @ the end of the stay, they will charge you all what they can without any explanation like tips. for who ? we don't know * the prices of the restaurant are insane. we ordered one pizza, we were both sick after. The included breackfast is OK. * The pool is small but OK. The room was OK as described. the hotel is quiete new (Jan 2024)

8/10 Good

Jonah

Jan 6, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

We stayed at Naay for one week and our experience varied day by day. I’ll start off the with positives: - Nice Facility: the property is newly built so the rooms, common areas and pool are all very nice. The style is “Beach modern” with incredible sea and sunset views. - Quite: it is also located on the west end of the island which is less inhabited so it’s quiet and secluded. - Beach: the private beach is along Playa Coco which is amongst the nicest on the island and is stunning Now for the negatives: - Location: because it’s on the west end of the island, it is NOT convenient to access. It often rains in Holbox and the roads become flooded making in IMPOSSIBLE to walk into town by road. Only way in is a) 20 min Taxi which is $25 USD each way, or b) via the beach which during the day is alright (20-30 min) but can also be tricky at night. There are no lights and if the tide high is more like hiking at certain points - Service: the service and managment is sub par. Here’s what we experienced: 1) when we arrived, the sheets is our room were dirty and had to call to have them replaced 2) on a two of they days they didn’t clean our room. When confronted about it they simply said they didn’t get to it. 3) We ran out of body wash on day 2 and asked EVERY day to have it replaced. Never happened. 4) Ordering anything in the restaurant takes an hour, even if you’re the only one there. The trip was nice but we’ll stay elsewhere on our next visit to Holbox.

Stayed 7 nights in Dec 2023

10/10 Excellent

Marcela

Nov 10, 2025

Liked: Cleanliness, amenities

Me llevé una grata sorpresa con este Hotel, nos encantó, el trato del personal fue excelente, nos hicieron sentir como en casa, siempre amables con una sonrisa y dispuestos a ayudar en todos los sentidos, la habitación estaba padrísima, la verdad las fotos no le hacen justicia, muy limpia y con muchos detalles como si estuvieras en un spa, la comida del restaurante bastante rica y los cocteles y bebidas están de 10. Es un hotel boutique muy acogedor y definitivamente voy a regresar. Les doy un 100/10.

Stayed 2 nights in Nov 2025

10/10 Excellent

NANCY JOSEFINA

Oct 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

HABITACION IMPECABLE. EXCLENTE SERVICIO

Stayed 1 night in Oct 2025

10/10 Excellent

Lourdes

Oct 30, 2025

Liked: Cleanliness, property conditions & facilities

Todo espectacular, excelente servicio, habitación cómoda, limpia .

Stayed 2 nights in Oct 2025

10/10 Excellent

jonathon a

Oct 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The friendliness and consideration of ALL the staff,made our stay special.They suggested the upgrades and food discounts without us prompting and were always attentive to our needs. The rooms were clean and well appointed and felt luxurious, if you step out make sure to have mosquito spray! The grounds are better than the photos,the beach was great for me but very quite this end of the island. A short bumpy taxi ride will put you in the town in 10 minutes and costs around $12.00. Overall our stay was great and relaxing.

Stayed 4 nights in Oct 2025

10/10 Excellent

Antonio

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Naay es un lugar con magia propia pero que su personal y el trato que te brindan desde antes de que llegues y hasta el final, lo hacen simplemente un lugar maravilloso. Quedamos encantados y con un WoW desde que vimos la entrada del lugar.

Stayed 2 nights in Oct 2025

10/10 Excellent

Alejandra

Sep 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

El lugar esta hermoso, el servicio y la atencion excelente, la playa hermosa!! 10 de 10 a todo!!

Stayed 3 nights in Aug 2025

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