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"Even when both elevators were working my first three days here, ghere was always a long wait for then to descend 18 floors. My fourth snd last day, one of the elevators broke, and you can only imagine what a nightmare it was. The walls are so thin that I could hear the people in the next room at 11:00 pm, so I changed my room. and in the process, cut my tight thumb and needed medical attention. I cannot recommend this hotel."

"The breakfast setup was nice and offered tastes of Latin America and Europe. The view of El Laguito from my room was also nice."

"Me encantó el servicio del personal, su atención, la comida del desayuno tipo buffet 8/10, la playa del hotel algo sucia como con sargazo, lo demás 10/10"

"The stuff is very friendly and helpful. I had a beautiful stay with my fiance. The breakfast buffet was lovely. I would highly recommend this hotel to anyone who asks "

"Beautiful Hotel, with great service. Nice place to relax and forget about everything. "

"My stay was an absolute nightmare, and Expedia labeling this property as a VIP hotel seriously damages the credibility of the program. I was placed in a room facing a large dusty outdoor AC unit, the shower worked sporadically, and the refrigerator only stayed on when the room key was inserted — something never explained at check-in. Saturday night was also extremely loud, making it difficult to sleep. I reported these issues multiple times, including through an Expedia representative. Although the hotel agreed to change my room, they continued stalling without resolving anything. What shocked me most was receiving a WhatsApp message from the hotel claiming they didn’t know about these issues and implying it was my fault for not communicating them, despite me repeatedly raising these concerns. After the lack of resolution and poor customer service, I ultimately decided to leave the hotel early."

"Nuestra experiencia en el hotel Fénix Beach siempre ha sido espectacular. Desde el momento en que llegas, el lugar transmite tranquilidad, buena energía y una vibra perfecta para desconectarse de la rutina y realmente descansar. El ambiente es increíble. La combinación de la playa, la música, los espacios del hotel y la atención hacen que la experiencia se sienta muy especial. Es de esos lugares donde uno puede simplemente relajarse, disfrutar el momento y pasar tiempo de calidad en pareja. El servicio merece una mención aparte porque todo el personal es extremadamente amable y atento. Siempre están pendientes de cada detalle y hacen que uno se sienta bien recibido durante toda la estadía. La comida también es deliciosa. Todo lo que probamos tenía muy buen sabor, buena presentación y se nota el cuidado que le ponen a la experiencia gastronómica. Definitivamente se ha convertido en uno de nuestros hoteles favoritos en Cartagena para escaparnos unos días, descansar, disfrutar juntos y salir renovados. Súper recomendado para parejas que quieran vivir una experiencia diferente, tranquila y con un ambiente espectacular."

"Fairly "

"I had a wonderful stay on the Rosario islands at this resort! I chose to stay here because of the experiences offered and was able to do the mangrove and community tour, snorkeling, a service at the spa, and the bioluminescent plankton tour. Both beaches at the resort were also amazing. I was surprised at how spacious it was and how it really did not feel crowded despite seeing how many people arrived on the boats. I highly recommend staying here overnight!"