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"Very friendly staff with excellent service "

"The let down were breakfast where things you come to expect to be available such as cereals, fruit juices, jams, and fruit we not available except as an additional cost. When I collected my bill, I saw that a glass of orange juice at breakfast juice £11. The other disappointment was the Spa which cost £70 per couple if you use it. In all hotels I have stayed in, both the above facilities were available to Guests as standard, NEVER as an additional cost.. This is particularly surprising given this is a high-end hotel. Even though we loved the place: service, staff, cleanliness, location and surroundings, it is not somewhere we will go back to for the reasons given above, which is quite disappointing. "

"Fantastic accommodation, room was nearly new and spacious! "

"Breakfast was good, though staff weren't clearing tables so a big queue soon built up. Problems with the coffee machine slso meant we had to go without. Room was clean and spacious. A lot of areas in the spa were out of order so it was basically a pool & sauna. Service in restaurant was poor and extremely slow. Food was generally good but not as described on the menu eg banoffee icecream was actually vanilla, and cherry cheesecake was actually strawberries & raspberries, neither of which was mentioned on ordering. But the worst was that one of our party had a large piece of greaseproof paper in their chicken pie. This meal was deducted from the bill but wasnt removed from the table and no substitute offered. "

"yes it was ok"

"Great breakfast"

"Booking in was made difficult by the staff members poor communication skills. We contacted the hotel a few weeks prior to our stay date to inform them we would be checking in around 7pm. On arrival the room was extremely hot, the radiators were off so we opened the curtains and windows fully and turned on to max the supplied fan (no Aircon), whilst we went out to eat locally in Ipswich. On our return to the room a few hrs later the temperature was unbearably hot, despite the aforementioned steps we had taken to try and cool the room down. We went to bed and attempted to sleep, and so began the worst night sleep either of us have ever experienced, the heat did not subside...the only saving grace was that we were in the room and hour less than we would have been normally due to the clocks going forward for spring daylight saving. Breakfast was acceptable but again made awkward due to a different staff members odd communication. Communication on checkout was minimal which tbh suited both of us at this point, we were not asked how our stay had been. We will not be staying here again."

"The breakfast very nice, eggs cooked to order of you wanted. The room was decent, the staff friendly. The location was great or the theatre or the football stadium"

"Very relaxing short break with friendly, attentive staff and good food at all meals."