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"Parking was good. Room was mostly clean. I mean we did find old French fries on the floor but everything else was ok. Check in took FOREVER. I really wish they’d quit allowing smoking in the Lake Charles casinos. It makes the whole hotel a little unpleasant which is a shame because the resort is a beautiful property. We were also surprised by just how many kids were at the resort. Not a complaint just a surprise. I can’t speak to how the casino is because I’m not really a gambler and didn’t even go inside that area. "

"T "

"Wish there would have been eggs as part of the breakfast offered. Overall, we were comfortable and taken care of."

"Cleanest hotel I’ve ever seen. Staff was down to earth, professional, and nice to talk with. "

"The staff was nice, room was clean, bed was comfortable and the ac was very cold."

" The hotel was very short-staffed, which resulted in us having to wait about 2 hours past check-in before we could get into our room. The staff was very nice and were working hard to meet our needs. They did upgrade us to a suite. The next morning they kept running out of coffee and the breakfast was not up to par."

"I will never stay at this hotel again. Let me list the issues—the air conditioner made a loud popping noise every time it cycled off!! Woke me up repeatedly. The pool was closed indefinitely since they can’t get the chemicals right. I called for a hairdryer as there wasn’t one and was told they would send one up—after 1 1/2 hours I called back and said never mind. The lighted mirror didn’t work in the bathroom. We used the gym but the fridge for water was of course empty—also no exercise mats were available. Lastly, and the least of everything was the water side view was obstructed by the extremely dirty windows. The staff were friendly but overworked and understaffed. It’s like the shell of the hotel was great but all the working parts were missing. Even in the elevator people were talking about how bad the hotel was. Sadly, I had to agree with them. Thankfully we were only here for one night. "

"Great place"

"It was great. No complaints. "