Insingen Hotels

"Very friendly staff, cosy room and exceptional cleaning standards."

"Perfect location inside the old city walls, next to the famous picture you see everywhere online. Staff were friendly, rooms were nice. Within walking distance of everything. They offered parking, but we'd already parked in a public lot, but it seemed convenient. Breakfast was good. Our shower wasn't the best. Had to hold the shower head, as there wasn't anywhere to hang it high enough to use it hands free. But it got the job done. Wish we'd stayed another night it was so pleasant."

"Nice"

"A lovely hotel situated right at the heart of the town. The most beautiful and quaint place to stay. "

"Heart of town and incredible building. So no AC. But the experience was amazing."

"Highly recommended.The staffs were warm & welcomingand check-in process was smooth. The hotel’s location was perfect — close to major attractions but still peaceful and quiet at night. "

"Terrific property — great, friendly staff. Wonderful breakfast."

"Great hotel, great location. "

"There are many reasons why this hotel was excellent for our family. The hotel is clean, overall the breakfast is great and the staff is friendly and helpful. I had a situation with my reservation that required some care and Lisa from the front desk went above and beyond to help me and my family. I cannot say enough good things about her and her kindness towards my family. It is employees like here that make all the difference in the world for a guest. She was compassionate and went above and beyond the call of duty to help me out. If there is anything you can do to recognize her excellent costumer service skills. Had it not been for her we would have likely not made it to Rothenburg and added extra days to our stay. The hotel staff was also very helpful when I requested an earlier check-in for my additional 2 days at the hotel. I told them that my husband had mobility issues and was feeling ill and that it would be very helpful if he could have access our new room earlier than normal. The young lady at the front desk called the maids and asked them if they could clean the room for us and it was done within an hour. That's what I call, excellent customer service. As it turns out, my husband wound up needing to go back to the hotel room to get the rest he needed. It made all the difference in the world for us for he was in a lot of pain that day. Breakfast was excellent but eggs were ok and wish restaurant food was at a lower price point."