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"I had an extremely disappointing experience with my recent booking. After securing the property, I called the provided number to confirm my reservation, only to be met with confusion from the person on the line, who claimed to have no knowledge of Hotels.com. Despite sending my confirmation, I had to repeatedly follow up for a response, only to be informed that my originally booked unit was unavailable. They offered a supposedly 'similar' unit instead. Upon arrival, the cleanliness of the unit...

"The view of the hills shown in the picture on the website is outdated, there is no longer a view of the hills. The image should be updated to reflect the current surroundings. Additionally, the area around the property is not clean."

"It was great experience, apartment was clean with all the amenities. The in house dining options are good too. Staff was very helpful and super nice in general. "

"Good for the Price paid. Staffs were very cooperative. cleaning was proper. Linen used were bit old. Later they changed everything with proper cleaning. Restaurants in walkable area. Over all ok experience."

"The location is excellent. Shops are very near. The hotel staff are very friendly and helpful. I.would definitely stay there again"

"The concept of faceless check-in is good but the property is not very well maintained. Cleanliness could be much better and in spite of requesting for the room to be cleaned the second day it wasn’t when I came back late evening. Suitable for those where privacy trumps all other considerations. "