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"The room was clean, the bathroom and shower were a bit run down but usable. If you plan to ski or eat at Nozawa Onsen it makes it very difficult. The first shuttle from Togario Onsen to Nozawa is at 9:24am and the last one was o round 4pm. No taxi after 6, so you cannot eat dinner in Nozawa staying here. While it is not the hotels responsibility, it made dining options very limited. The front desk staff was unfriendly, apart from the hosts wife who tired her best to arrange accommodation. "

"Friendly staff, clean room and plenty of amenities. Breakfast was very good "

"Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality."

"Clean room, "

"Clean comfortable room. Perfect for one night passing through Nagano "

"Great selection of toiletries, free Japanese breakfast in the morning was excellent. Room had everything we needed, thoughtful touches including fabric deodorizer, usb port, flashlight, door stopper, and reading light."

"Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain. "

"The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical."

"We enjoyed our stay. Great staff and service. Very clean and a good dinner buffet. The hotel is a bit of a hike uphill. Google maps might tell you to approach from the right, go behind the hotel and come around to the entrance. This route has a bunch of uneven steps and is somewhat steep. It’s better to approach from the left side up a paved road with an even incline."