Ickham Vacation Rentals

"We attended TOR rooms for a nice getaway before my wife gives birth, we had been approximately 3 years ago and had a great time. Unfortunately with the new owners it has gone completely downhill. Upon entering the room there were around 8-9 large spiders. Ordinarily, a couple of spiders I would chuck out of the window. This time however it was almost like an infestation. I had to kill about 6 and flush them before my wife would even settle. We could not get through to the staff on the phone so my wife knocked on the door. A staff member came and even admitted he comes here as a "spider killer". At first, he queried where the spiders were when my wife explained I had killed them. My wife had to show the photos for him to acknowledge that they even existed. He said because its near a field its quite normal. Let me be clear, I grew up in the country and this is not normal, its a failure of basic hygience. He was quite dimissive until my wife said we would simply go to a travelodge. We did end up staying the night, and then to top it off, the breakfast basket is two heated supermarket crossoints, some granola and milk and orange juice, a significant decrease in quality. We were going to go enjoy the spa in the morning when we were then told it was £30 for an hour and £50 for 3 hours of £80 for a whole day. (just to access the spa, not the treatment) The prices were not this outrageous a few years ago, so we didn't; bother going in. Totally dissapointed and would not recommend. "

"The Staff is great! Su was amazing! They have great happy hour! :-) I completely recommend it, the rooms with balcony have an amazing view!! The only thing I will recommend to the hotel is to care bit more of the cleanness. The cleaning lady's are great people but they need to do the cleaning bit better. If gets better cleaning I will give an extra star. "

"The room was amazing and the staff were so lovely and welcoming. Food was 10/10, had to wait a max probably 10 mins for food each time. The service was just top tier. The room was so clean and tidy, and trust me the bed was so comfortable, you could literally just sink into it. Spa was so relaxing and quiet. You can order drinks to your lounger. The cave hotel was just the best stay. I wish we booked a longer stay ! Definitely worth every penny. We will definitely be coming back. Thank you The Cave Hotel. "

"Great"

"Clean room, staff friendly, amenities "

"Lovely staff, nice room, comfortable room temp, comfortable bed, very good breakfast. "

"Staff exceptionally helpful and friendly."

"Excellent hotel, fantastic food, very comfortable"

"Everything was excellent, the rooms were clean, the bed was comfy, the staff were lovely and there were so many breakfast choices to choose from. I will definitely be staying there again! It was a lovely and relaxing experience."