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Hotel Otavalo by Art Hotels Ecuador

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Luxury
VIP Access
4.5 star property
9.6

Exceptional

Quiet retreat in Ecuadorian highlands

Attentive staff welcome guests with drinks and warm towels in this immaculate boutique hotel. The rooftop terrace offers a peaceful retreat from vibrant Otavalo streets. Guests enjoy fantastic complimentary breakfast and can arrange authentic local experiences through the concierge.

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Parking available
  • Bar
The current price is P9,700
P10,670 total
May 24 - May 25

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your passport after booking

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are available for COP 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: COP 10 per day
  • Nearby parking fee: COP 10 per day (66 ft away; open 8:00 AM to 7:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Otavalo by Art Hotels Ecuador pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Otavalo by Art Hotels Ecuador?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Otavalo by Art Hotels Ecuador on May 24, 2026 start from P9,700, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for COP 10 per day.

What time is check-in at Hotel Otavalo by Art Hotels Ecuador?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Otavalo by Art Hotels Ecuador?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Otavalo by Art Hotels Ecuador located?

Located in the heart of Otavalo, this luxury hotel is within a 10-minute walk of Instituto Otavaleño de Antropología, Galeria Gabriel Ceballos Ulloa, and Plaza de Ponchos. El Lechero and Condor Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

8.0

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 51 out of 59 reviews
Rating 8 - Good. 6 out of 59 reviews
Rating 6 - Okay. 0 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 1 out of 59 reviews

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, cool, clean and comfortable. Restaurant is excellent, staff is warm and friendly. Market starts around 8, not 5, so sleep in and enjoy.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dean

Liked: Staff & service, amenities, property conditions & facilities
Best hotel and worth the money. The staff, the property and the rooms are fantastic.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was lovely and service was excellent
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 4 day couples trip

Great 4 day couples trip. Restaurant is excellent the place is immaculate. Definitely worth the trip
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Angélica Rodas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Staying was amazing. Staff went above and beyond to ensure we had a great staying. Food was superb! The decor was exquisitely beautiful. I’d recommend the incorporation of a spa or gym so guests could extend the staying and enjoy the hotel premises.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. I have never experinced such great service. We were truly treated like royalty during our stay.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and were sorry that we could only spend one night there. The room was great, we had a wonderful dinner in the restaurant, and we can't say enough about the staff--they were so helpful and generous with their time. We hope we can come back soon.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We really enjoyed staying at this boutique luxury hotel. You get so much attention and clothe staff is very helpful and accommodating. The property has such a Union artistic feel, very clean, and cozy.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous and our stay was lovely. The staff is so friendly and kind. We were greeted with drinks and a warm hand towel at check in, which was much appreciated after a long travel day. We arrived late so chose to order room service and it was delicious! The included breakfast was also fantastic. It’s about a 10 minute walk from the Plaza de Ponchos where the market is located. Our room was clean and the bed was very comfortable. Highly recommend!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably beautiful art hotel. The service was impeccable and a three course breakfast was included in our stay. Also included was a plethora of high-quality snacks in the room. I’m a very seasoned traveller and it was one of the most beautiful boutique hotels I’ve stayed at. The price was extremely low for such an experience. I don’t understand how anyone could rate this as less than a perfect stay.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, amenities
The charm of the hotel is the reason to stay here.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Juana

Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the hotel is beautiful, the staff was great and the food, especially the little afternoon sweet that appears in your room late in the afternoon, was suberb! Highly recommend this hotel.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning. Recent remodel is beautiful.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, wonderful staff and the chef is excellent. There was always an amazing sweet treat waiting for me upon my return in the afternoon. I travel for a living and this chef stands out above and beyond.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Collien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

If you have the opportunity to stay at Hotel Otavalo you absolutely should! This hotel was 10/10 from start to finish. They arranged transfers to and from our hotel before we got there and helped with authentic experiences once we arrived. We were lucky enough to be there over New Years and took part in the lovely celebration they hosted. I cannot say enough good things about this place! Thank you to all the staff at Hotel Otavalo for the best welcome to Ecuador we could have imagined!!
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful boutique hotel in an old remodeled colonial building. It has been beautifully modernized and decorated. The restaurant is great and has a varied Ecuadorian menu. Otavalo is a busy city and the hotel is located on a street where the buses run so some amount of noise is unavoidable. You may want to ask for a room not facing the street, towards the back of the hotel.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing except the food. It was so sad because the hotel had all the resources and in a town full of fresh produce. We've been in Ecuador for nearly 3 weeks and this was the worst meal.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

James

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There a loud noise and vibration that would start radomly during the night making it very difficult to sleep. The hotel was very nice, but the real purpose of a hotel is to have a place to sleep at night. That was nearly impossible.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Klaus-Peter

Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes und edles Hotel
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Marcelo W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Servicio en general bueno. El personal muy amable.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones muy bonitas, la comida estuvo deliciosa y la atención del personal excelente
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien, sin embargo dos cosas tal vez se podrían mejorar: el hotel no tiene parqueadero, por lo que podrían conseguir alguno cerca para los clientes. Otra cosa fue un poco el ruido en mi habitación que daba a la calle que es bastante transitada.
Stayed 1 night in Aug 2024